Shanana McKenzie
Lakeview
Summary
Dedicated Medical Support Assistant with extensive experience with the Department of Army Civilian Personnel at Womack Army Medical Center. Expert in patient scheduling and medical records management, ensuring HIPAA compliance. Recognized for exceptional healthcare communication skills and a compassionate approach, enhancing patient satisfaction and streamlining processes for improved care transitions. Committed to providing exceptional patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Support Assistant/Receptionist
Department of Army Civilian Personel
08.2005 - 07.2020
- Managed a variety of responsibilities including scheduling appointments, welcoming patients, and answering phone calls.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Served as the initial point of contact, efficiently recording and relaying messages while directing calls to enhance internal communication.
- Utilized automated healthcare systems (CHCS), maintaining accurate patient records in compliance with regulations and addressed questions from patients, families, and staff regarding clinic policies.
- Coordinated appointments with other facilities to facilitate smooth transitions of care and performed clerical tasks to assist patients and their families.
- Performed medical records management, including filing, organizing and scanning documents.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Streamlined patient check-in process with effective communication and organization skills.
Education
High School Diploma -
Union Pines High School
Cameron, NC06-1996
Skills
- Patient scheduling
- Medical records management
- HIPAA compliance
- Healthcare Communication Skills
- Patient confidentiality maintenance
- Appointment scheduling
- Patient communication
Certification
Attended/Graduated form the Medical Support Assistant University Course at Fort Bragg in 2019.
Timeline
Medical Support Assistant/Receptionist
Department of Army Civilian Personel
08.2005 - 07.2020
High School Diploma -
Union Pines High School
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