Shanann Bassler
Upland,CA
Summary
Accomplished public administrator looking to further my career development in a role that will provide continued growth. Strong communicator with proven skills in leadership and effectively meeting deadlines. Adept in various computer programs and eager to learn new skills and knowledge.
Overview
5
5
years of professional experience
Work History
Senior Human Services Leader
City Of Claremont
07.2023 - Current
- Recruited new contract instructors to teach recreation classes in the city
- Verified documentation from contract instructors including business licenses, liability insurance, and proof of 501(c)(3)
- Scheduled appointments with non-profit organizations to tour city facilities
- Trained new employees on daily job functions and city-wide policies
- Input and managed information pertaining to contract classes and facility reservations
Human Services Leader
City Of Claremont
07.2022 - 07.2023
- Processed incoming and outgoing communications to provide coordination between the public and internal departments
- Managed inquires, conflicts, and concerns from patrons regarding city policies and procedures across four program areas
- Performed administrative and clerical duties to maintain effective operation within the department
- Monitored transactions and overdue payments to ensure all reservations were paid prior to issuing permits
Sales Associate
Fashion Q
08.2018 - 01.2022
- Cultivated a customer-focused shopping environment by greeting and assisting customers
- Resolved customer conflicts by providing empathy and offering effective solutions
- Increased sales by offering additional products and informing customers of promotions
- Maintained store functioning by managing inventory and merchandise
- Trained new hires in protocols and promoting customer satisfaction
Education
Bachelor of Science - Psychology
Grand Canyon University
07.2022
Skills
- Attention to Detail
- Microsoft Office
- Conflict Management
- Time Management
- Prioritization of Tasks
- Communication
Relevant Experience
Team Captain
Upland High School Varsity Tennis
- Coordinated events and activities to maintain a positive team culture
- Collaborated with Coaches and Athletic Directors and represented team members during meetings
- Mediated player conflicts by encouraging communication and collaborative resolution
- Ensured all necessary supplies and funding were available as needed
Timeline
Senior Human Services Leader
City Of Claremont
07.2023 - Current
Human Services Leader
City Of Claremont
07.2022 - 07.2023
Sales Associate
Fashion Q
08.2018 - 01.2022
Bachelor of Science - Psychology
Grand Canyon University
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