Summary
Overview
Work History
Education
Skills
Timeline
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Shanara Davis

Charlotte,NC

Summary

Customer Support & Administrative Professional with experience managing contracts, invoicing, and high-volume customer communications. Skilled in remote workflows, CRM systems, and cross-functional collaboration. Proven ability to resolve issues efficiently while maintaining a strong customer experience.

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

10
10
years of professional experience

Work History

Owner-Operator | Administrative Operations & Client Relations Manager

Jonez Trucking LLC
06.2025 - 02.2026
  • Managed daily operations remotely including scheduling, client communication, and administrative workflows
  • Provided support via phone, email, and messaging platforms
  • Maintained contracts, invoices, and digital records
  • Handled billing inquiries and accounts receivable follow-ups
  • Improved internal processes for communication and organization
  • Managed daily operations of logistics and transportation services.

Route Planning Analyst

Coca-Cola Consolidated
01.2022 - 01.2025
  • Optimized delivery routes using SAP and digital systems
  • Collaborated with teams to resolve operational issues
  • Communicated updates via email and internal tools

Equipment Service Scheduling Agent

Coca-Cola Consolidated
01.2021 - 01.2022
  • Scheduled service appointments and handled high-volume requests
  • Provided support via phone and email
  • Maintained CRM documentation and ensured SLA compliance

Customer Service Representative

Coca-Cola Consolidated
01.2016 - 01.2021
  • Handled 80-120 daily customer interactions
  • Resolved billing and account issues
  • Documented interactions in CRM systems
  • Processed customer orders and ensured accurate delivery information.
  • Assisted customers with product inquiries and service issues.

Education

Associate of Science - Diagnostic Medical Sonography

High School Diploma -

Skills

  • Administrative Operations Management
  • Client Relationship Management
  • CRM Documentation
  • Remote Communication Tools
  • Invoicing & Accounts Receivable
  • Process Organization
  • High-Volume Customer Support
  • Microsoft Office Suite
  • SAP Systems

Timeline

Owner-Operator | Administrative Operations & Client Relations Manager

Jonez Trucking LLC
06.2025 - 02.2026

Route Planning Analyst

Coca-Cola Consolidated
01.2022 - 01.2025

Equipment Service Scheduling Agent

Coca-Cola Consolidated
01.2021 - 01.2022

Customer Service Representative

Coca-Cola Consolidated
01.2016 - 01.2021

Associate of Science - Diagnostic Medical Sonography

High School Diploma -

Shanara Davis