Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanariza Aminola

Queens,NY

Summary

Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Reliable and adaptable, skilled in conflict resolution and team coordination.

Overview

8
8
years of professional experience

Work History

Maîtres D’hotel / Hostess

Zaytinya by Jose Andres, The Ritz Carlton Nomad
06.2023 - 07.2025
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Head Bartender

WXYZ Bar, Aloft Laguardia Airport
06.2021 - 04.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Fine Dining Server

Kahlo Restaurant
11.2021 - 03.2022
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Hotel Front Desk Receptionist

Dallas/Addison Marriott Quorum by the Galleria
03.2019 - 03.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Developed and maintained positive relationships with guests for satisfaction.

Customer Service Representative

Telus International
08.2018 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Internship Student

Macroasia Airport Services
11.2017 - 05.2018
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Science - Tourism And Hospitality Management

Mindanao State University
Mindanao, Philippines
06-2018

Skills

  • Hospitality services
  • Hygiene standards
  • Effective multitasking
  • Problem-solving
  • Time management
  • Phone and email etiquette
  • Attention to detail
  • Verbal and written communication

Timeline

Maîtres D’hotel / Hostess

Zaytinya by Jose Andres, The Ritz Carlton Nomad
06.2023 - 07.2025

Fine Dining Server

Kahlo Restaurant
11.2021 - 03.2022

Head Bartender

WXYZ Bar, Aloft Laguardia Airport
06.2021 - 04.2023

Hotel Front Desk Receptionist

Dallas/Addison Marriott Quorum by the Galleria
03.2019 - 03.2020

Customer Service Representative

Telus International
08.2018 - 01.2019

Internship Student

Macroasia Airport Services
11.2017 - 05.2018

Bachelor of Science - Tourism And Hospitality Management

Mindanao State University

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