Shanasian S. Middleton
Austin
Summary
High-performing administrative professional with over 10 years of experience in enhancing organizational efficiency. Demonstrates strong time management and attention to detail, consistently delivering results through effective collaboration with cross-functional teams. Committed to continuous improvement and fostering team success.
Overview
19
19
years of professional experience
Work History
Material Handler
United States Postal Service
Austin
11.2024 - Current
- Operated material handling equipment to transport items safely.
- Loaded and unloaded mail and packages from delivery vehicles, ensuring timely processing.
- Lifted, carried, and dispatched heavy mail loads to designated dock locations, maintaining organization.
- Received and distributed incoming materials to designated areas.
- Achieved forklift certification to enhance material handling efficiency.
- Abide by and practice work safety measures.
- Transported hazardous materials safely according to established protocols.
- Sorted and organized mail to facilitate efficient distribution throughout the facility.
- Separate bulk mail and mail trays to get processed in a timely manner.
- Operate machinery, sort incoming and outgoing mail.
- Process spirals to get first class and standard mail out in a timely manner.
- Properly set up support materials and equipment to make sure production flow continues properly.
- Executed additional tasks delegated by management.
- Secured items in truck by strapping overprotective padding.
- Supported other warehouse personnel in completing tasks efficiently.
- Inspected materials for any damages or defects upon receipt.
Behavior Aide
Taylor Independent School District
Taylor
06.2023 - 11.2024
- Worked with students individually or in groups to help them learn new skills and ways to manage their behavior.
- Provided support to carry out behavior intervention plans and strategies.
- Collaborated with administration and teaching staff to implement effective behavior strategies and interventions.
- Assisted in maintaining classroom structure and routine ensuring students follow classroom expectations.
- Fostered a supportive atmosphere to constructively address students' feelings and emotions, anticipating moods to prevent issues in other classrooms.
- Collected data about student behavior to help identify areas for improvement. Keep documentation of student behavior and progress.
Adoption Specialist
DFPS, Child Protective Services
Austin
12.2021 - 02.2023
- Reviews, prioritizes, and processes Adoption and Permanency Care Assistance (PCA) applications to verify if children qualify for Title IV or State Paid foster care assistance and Texas Medicaid.
- Verify legal to determine and certify eligibility for foster care assistance, Title IV-E, MAO, and/or State-Paid.
- Assessed eligibility for initial applications and re-certifications, ensuring compliance with foster care assistance requirements.
- Notify adoption case workers when benefits have been entered into Impact so they can close out the child's ADO stage.
- Resolved billing discrepancies and inquiries, providing information to foster care and PCA relatives/fictive kin while entering foster care benefits into Impact.
- Process ICAMA requests for Medicaid to be transferred from state to state and/or started as Texas Medicaid.
- Completes families' requests for change of address, name changes, and replacement Texas Medicaid cards.
- Engaged with Medicaid providers and Office of Attorney General staff to address inquiries and provide assistance.
- Completes yearly reviews and delinquent on applications that were already processed.
- Performed essential tasks to enhance overall efficiency and workflow of unit operations.
- Performs data entry into the Impact database and works from other databases such as: OAG, WTPY, BVS, TxEver, Data broker, TIERS, HHS Portal.
- Creates 2054's for attorney payments to send to accounting for payment processing.
- Compiled training materials and managed administrative duties, including filing, copying, binding, scanning, and maintaining excel logs and caseworker business cards, while also overseeing employee personnel files.
- Demonstrates respect and professionalism with applicants in customer service for cultural diversity among all contacts.
- Maintained attendance at work and actively engaged in CWOP activities as per agency leave regulations.
- Helped employees navigate the procedures to secure work badges for authorized access to the building.
- Complete request through OneCase and close case files to send for archiving.
Human Service Technician
DFPS, Child Protective Services
Austin
05.2016 - 12.2021
- Complete unannounced home visits to make sure placements and/or parents follow the guidelines of the safety plan.
- Provide transportation to parents to complete random drug tests and/or attend required programs for the case.
- Mentor children who are in (CWOP) Child Without Placement whether it be inside the CPS offices or hotel rooms. Assist CWOP children with daily hygiene and life skills as well as try to help the teens realize how important it is to attend school daily.
- Conducted DPS and CPS history checks in IMPACT database to ensure compliance and safety in case management.
- Supported caseworkers by addressing diverse needs and facilitating daily operations to enhance service delivery.
- Schedule management and employee meetings. Schedule inter agency room reservations to supervise and document parent/child visits. Complete transport for visitation and/or therapy.
- Managed routing of subpoenas, faxes, and phone calls to ensure timely communication with appropriate personnel.
- Upload digital images into Impact for caseworkers. Prepare and send 2054's to designated clinic for the parent to complete random UA as well as notify the parents. Processed 2054 service authorization forms in regards to drug testing, therapy/counseling, psychiatric, and hair follicles.
- Complete collaterals in person and/or by phone. Complete inter agency eMac requests.
- Complete weekly/monthly unit reports and maintain personnel files.
- Assist with special projects for CVS regarding scheduling daycare staffing for children and completing the daycare renewals in a timely manner.
- Maintained monthly records for children to ensure accurate tracking of services provided and appointments scheduled.
- Open stages for caseworker's workload; routes some cases. Completes home studies and requests information from law enforcement agencies to approve/deny applications.
- Worked several stages: Investigations (INV), Conservatorship (CVS), and Family Based Safety Services (FBSS).
- Carried out additional responsibilities and provided training to new employees.
Medical Eligibility Specialist
Texas Health & Human Services Commission
Austin
08.2015 - 05.2016
- Notified and communicated with clients and representatives to gather necessary information for determining eligibility.
- Performs initial set-up and updates case information in systemsVerifies and calculates all income and resources for eligible clients (mainly the elderly and/or the aged and disabled). Assists with processesing SNAP applications.
- Provides referrals to agency programs, other state agencies, and/or community resources amongst explaining services and policies.
- Facilitated internal and external communication to verify information, address inquiries, resolve complaints, and manage issues.
- Operate systems such as Texas Integrated Eligibility Redesign System (TIERS), Data Broker, PALMS, and State Portal.
- Documented case comments and guidelines in appropriate systems, updating assignment logs to ensure accurate case tracking.
- Completes and processes travel vouchers; reserves rental cars.
- Performed additional responsibilities to support team operations.
Administrative Assistant
Texas Department of Assistive and Rehabilitative Services
Austin
08.2014 - 08.2015
- Disseminated information, maintained electronic filing systems, and provided internal administrative support to enhance operational efficiency.
- Provides accurate and timely information to all internal/external contacts and management.
- Utilized Social Security Administration's national computer system to manage case information and facilitate communication.
- Responded to inquiries and requests for interpretation of rules, regulations, policies, and procedures to ensure compliance with SSA, DARS, DDS, and DRM guidelines.
- Document, review, and edit data into the DDS program and/or support software databases.
- Maintain a 97-98 percent accuracy rate on all assignments.
- Uses DDS case processing and other systems such as NNDDSS, OHSAS (PeopleSoft), and TINS.
- Compiled and analyzed data, conducted calculations, and prepared reports to support decision-making processes.
- Completed Medical Evidence of Record (MER) and Consultative Examinations (CE) updates in all vendor files (Iron Data, OHSAS, and TINS) at a rate of 8-12 batches per hour.
- Maintain suspense files and perform daily review completions of Payee Change Requests (PCR) and/or security levels in the TINS vendor file, process payments into OHSAS.
Investigator
Texas Department of Public Safety
Austin
12.2012 - 08.2014
- Conducted thorough investigations into criminal activities and incidents.
- Searched various computer databases for data from law enforcement agencies and pharmacies to verify accuracy of subjects' identifications, vehicle ownership, and connections to criminal organizations, aiding investigations that led to seizures and arrests.
- Reviewed and verified background information from source such as State Identification (SID) numbers inside CCH and Omnixx databases.
- Contacted pharmacies and physicians via phone/fax/email to obtain information for correcting errors or omissions, and analyzed altered prescriptions to support accurate recordkeeping.
- Managed caseloads, prioritizing tasks and meeting strict deadlines in high-pressure environments to ensure timely resolution of investigations.
- Creates photo suspect lineups for requesting law enforcement. Databases used: Driver's License Retrieval System (DIR), Driver's License System (DLS), Computerized Computer System (CCH), Public Source Data (TLO), Omnixx (NLETS/TLETS), TDex, Texas Workforce Commission (TWC), Justice Xchange, Cleris, CLIPS, and Prescription Access Texas (PAT).
- Develop, review, and maintain SOP's and training manuals.
- Operated personal computer in local area network configuration, used several software and imaging systems to query, enter, retrieve, and delete data stored in the licensing and registration database.
Customer Service Representative II
Texas Dept. of Public Safety
Austin
01.2009 - 11.2012
- Anticipated customer needs and delivered outstanding support, contributing to improved customer service levels.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Assisted customers with inquiries regarding licensing and registration processes for Concealed Handgun Licensing, Vehicle Inspections, Private Security Bureau, Metals Recycling, and the Pharmacy Prescription Program.
- Assist applicants/customers by providing knowledge of the reciprocity laws pertaining to the Concealed Handgun licensing program.
- Maintained knowledge of policies and regulations affecting all five programs for public safety services.
- Led team in collaboration to streamline customer service workflows, improving efficiency in service delivery.
- Utilized state-specific software to manage customer information accurately.
- Provided training and support to new staff on customer service protocols.
- Ensured compliance with departmental standards while handling sensitive information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Served on interview boards to recommend a good candidate to hire to fill vacant positions.
Direct Care Worker
Premieant, Inc.
Austin
11.2006 - 12.2008
- Supervised teenagers and adults with Mental Health Mental Retardation (MHMR) needs, ensuring a safe, clean, and secure environment.
- Coordinated shift changes with staff to maintain continuity of care; facilitated cognitive skill group and teamwork activities while ensuring consumers understood their treatment plans and disciplinary strategies.
- Applied approved protocol to manage physically aggressive consumers.
- Transported consumers to school, workshop, and/or weekly outings. Assisted consumers with feeding, grooming, oral hygiene, and bathing.
- Documented consumers' conditions, progress, and concerns during shifts; managed multi-phone system to schedule visit arrangements.
- Assisted supervisor with multiple internal projects and general administrative tasks.
Education
High School Diploma -
Del Valle High School
Del Valle, Texas06-2006
Skills
- Data entry
- Documentation management
- Filing systems
- Microsoft Office
- Accuracy
- Time management
- Multitasking
- Technologically savvy
- Good Judgment
- Willingness to help
- Compassion
- Diversity
- Communication skills
- Calendar management
- Writing
Timeline
Material Handler
United States Postal Service
11.2024 - Current
Behavior Aide
Taylor Independent School District
06.2023 - 11.2024
Adoption Specialist
DFPS, Child Protective Services
12.2021 - 02.2023
Human Service Technician
DFPS, Child Protective Services
05.2016 - 12.2021
Medical Eligibility Specialist
Texas Health & Human Services Commission
08.2015 - 05.2016
Administrative Assistant
Texas Department of Assistive and Rehabilitative Services
08.2014 - 08.2015
Investigator
Texas Department of Public Safety
12.2012 - 08.2014
Customer Service Representative II
Texas Dept. of Public Safety
01.2009 - 11.2012
Direct Care Worker
Premieant, Inc.
11.2006 - 12.2008
High School Diploma -
Del Valle High School