Shanavia Evans

• Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
• Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
• Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
• Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Investigated and resolved accounting, service and delivery concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Troubleshoot customer devices

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
• Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
• Loaded and unloaded shipping containers and vehicles.
• Sorted mail according to size, shape and destination.
• Moved bulk containers and large parcels with forklifts.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Used hand-held scanners and physical logs to accurately track item movements.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Loaded package containers onto forklifts and transported into packaging areas.
• Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Answered phones to respond to customer questions, provide information and schedule appointments.
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Input patient data into computer system using Software and checked information for accuracy.
• Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Assisted chiropractor during patient exams to implement treatment plans quickly.
• Scheduled patient appointments for busy chiropractic practice with revenues of $Amount annually.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Upheld a high level of professionalism, consistently demonstrating integrity and ethical conduct in all aspects of the role.
• Implemented contingency plans in case of emergencies or power outages, ensuring minimal disruption to critical functions within the facility.
• Contributed to a positive work environment by fostering open communication among team members in resolving issues or discrepancies related to the vault operations.
• Enhanced security measures with regular maintenance checks on vault equipment and systems.
• Maintained vault and bank security at all times.
• Received and counted incoming transfers from armored car services.
• Kept accurate count of pending transfers and monetary values of various movements.
• Prepared outgoing orders on behalf of customers and tellers.
• Gathered and counted amounts for shipment off of bank premises.
• Assisted in training new employees on proper handling, storage, and retrieval of items within the vault area.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Properly processed deposits, withdrawals and payments for average of Number customers daily.
• Handled various accounting transactions.

• Conducted routine cleaning tasks within the kitchen area, upholding high standards of hygiene throughout all workspaces.
• Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
• Collaborated with clinical dietitians to implement individualized meal plans catering to specific medical conditions or nutritional needs.
• Demonstrated flexibility to adapt quickly to changing patient needs or last-minute menu adjustments due to unforeseen circumstances.
• Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
• Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
• Operated various kitchen equipment safely while adhering to established protocols for usage and maintenance.
• Maintained food and sanitation standards to prevent food-borne illness and promote health.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Processed customer payments to accurately record transactions.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as Number pounds.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Assisted customers with special requests, enhancing their shopping experience at the store.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Moved merchandise using forklifts, pallet jacks and hand trucks.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Set up and broke down food service lines quickly to maintain service flow.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Processed customer payments and balanced cash drawers.
• Utilized POS system to receive and process food and beverage orders.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
• Portioned and wrapped food to place directly on plates for service to patrons.
• Adjusted food preparation methods in accordance with customer requests.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Monitored food quality and freshness throughout day.
• Cleaned and organized kitchen, dining and service areas.

• Trained new employees on proper machine operation procedures, contributing to a supportive work environment focused on teamwork and growth opportunities.
• Supported environmental sustainability initiatives through efficient use of water resources during the rinsing stages.
• Maintained safe, productive workplace by practicing safe handling procedures of dyes and chemicals.
• Operated industrial mixing and powerlifting equipment and carefully adhered to mixing instructions.
• Reduced errors in material handling by implementing standardized guidelines for sorting fabrics before entering the dyeing process.
• Collected process samples and interfaced with laboratory personnel for analysis.
• Ensured timely production of dyed materials by effectively scheduling and prioritizing dyeing jobs.
• Prepared new color formulations and accurately replicated colors.
• Set up dyeing machines for production and conducted test runs to check operation.