Shanay Johnson
Buffalo,NY
Summary
Driven professional with a proven track record in affordable housing and customer service, notably at Belmont Housing. Excelled in case management and compliance monitoring, enhancing client satisfaction and operational efficiency. Demonstrated exceptional problem-solving abilities and attention to detail, contributing to significant improvements in client relations and process optimization.
Overview
2
2
years of professional experience
Work History
Housing Specialists
Belmont Housing
Buffalo, NY
07.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Asset Servicing Representative
Citibank
Getzville, NY
01.2022 - 01.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
Education
Bachelor Of Applied Science In Information Technology - Cyber Security
Hilbert College
Hamburg, NYSkills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- Compliance Monitoring
- Case Management
- Customer Service
- Eviction Prevention
- Problem-Solving
- Attention to Detail
- Maintaining Client Records
- Quality Assurance
- Case File Management
Timeline
Housing Specialists
Belmont Housing
07.2023 - Current
Asset Servicing Representative
Citibank
01.2022 - 01.2023
Bachelor Of Applied Science In Information Technology - Cyber Security
Hilbert College