Shanaya Oriol Lopez
Orlando,FL
Summary
Personable and dedicated with knack for understanding client needs and delivering tailored solutions. Possesses foundational knowledge in risk assessment and policy management, coupled with strong communication and organizational skills. Committed to providing exceptional service that enhances customer satisfaction and builds lasting relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent/Broker Service Representative
Select Insurance Group
11.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
TTEC
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Econ River High School
05-2019
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Computer Skills
Certification
Florida 4-40 Customer Representative License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent/Broker Service Representative
Select Insurance Group
11.2024 - Current
Customer Service Representative
TTEC
05.2023 - 12.2023
High School Diploma -
Econ River High School
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