Shanaya Wright
Salunga-Landisville,PA
Summary
Experienced individual skilled in providing excellent administrative support across diverse departments. Recognized for exceptional organizational skills and meticulous attention to detail. Proficient in multitasking and prioritizing tasks. Demonstrated ability to seamlessly manage complex projects with a high level of accuracy. Committed to contributing to the success of any team or organization.
Overview
14
14
years of professional experience
Work History
Scheduler 1
Penn State Health Otolaryngology
02.2023 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Customer Service Specialist
The Heart Group of LGH
12.2015 - 06.2021
- Interacted with family, physicians and other disciplines regarding patient care.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
- Managed high call volume while maintaining courteous and professional demeanor.
Medical Records Clerk/Outpatient Support Staff
T.W Ponessa and Associates
08.2010 - 12.2015
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Education
Medical Assistant -
Lancaster County Career And Technology Center
Willow Street, PA09.2022
High School Diploma -
J.P McCaskey High School
Lancaster, PA01.2007
Skills
- Computer Skills
- Data Entry
- Customer Service
- Patient Scheduling
- Telephone Etiquette
- Call Management
- Multi-line phone proficiency
- Attention to Detail
- Strong Work Ethic
- Microsoft Office Suite
Accomplishments
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated patient correspondence files and scheduling database.
- Documentation - Ensured charting accuracy through precise documentation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option401k matchPaid time offTimeline
Scheduler 1
Penn State Health Otolaryngology
02.2023 - Current
Customer Service Specialist
The Heart Group of LGH
12.2015 - 06.2021
Medical Records Clerk/Outpatient Support Staff
T.W Ponessa and Associates
08.2010 - 12.2015
Medical Assistant -
Lancaster County Career And Technology Center
High School Diploma -
J.P McCaskey High School
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