Shanaz Ali-Taitt
Mangonia Park
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Personable and driven flight attendant offering many years of experience. Seeking new position with opportunity to offer exceptional customer service.
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Davie
05.2008 - Current
- Ensured passenger safety by conducting pre-flight safety demonstrations.
- Assisted passengers with boarding and deplaning procedures efficiently.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Coordinated in-flight service, including meal and beverage distribution.
- Collaborated with crew members to maintain a safe cabin environment.
- Managed emergency situations by executing established safety protocols quickly.
- Maintained cleanliness of the cabin and ensured compliance with airline standards.
- Educated passengers on flight procedures and company policies effectively.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Responded to medical emergencies as needed during flights.
- Delivered onboard customer service including food and beverage service.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Adhered to company policies regarding security measures and protocol at all times.
- Provided assistance to disabled passengers when necessary.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Kept cabin neat, clean and professional in appearance.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Observed passengers for intoxication or possible threat to safety.
- Completed paperwork related to passenger manifests accurately after each flight.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Restocked and organized food, beverage and passenger items inventory.
- Inventoried aircraft amenities and completed order list for turnaround.
- Directed junior team members in proper duties and company regulations.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
Education
GED -
Atlantic High School
Delray Beach, FL06-1999
Skills
- Customer Service
- Delivery Driver
- At Home
- Flexiable
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2008 - Current
GED -
Atlantic High School