Shanda Casper
Reklaw
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1998
1998
years of post-secondary education
Work History
Senior Caregiver
Kathrine Cook
Mount Enterprise
04.2024 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated medication schedules and ensured proper administration of prescriptions.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with family members regarding client progress and changes.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Administered medications according to physician instructions.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Transported clients to medical appointments or other errands as needed.
- Accompanied clients on shopping trips or social events if requested.
Cleaning Contractor
Shanda Casper
Reklaw
03.2019 - Current
- Managed daily cleaning schedules for residential and commercial properties.
- Operated specialized cleaning equipment for efficient service delivery.
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted thorough inspections to ensure cleanliness standards were met.
- Collaborated with clients to understand specific cleaning needs and preferences.
- Implemented eco-friendly cleaning methods to promote sustainability in services.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Scrubbed walls to remove dirt and grime.
- Responded promptly to customer requests for cleaning services.
- Performed weekly deep cleanings of restrooms and other common areas.
Installed Sales Coordinator
Casper’s Flooring
Reklaw
06.2005 - 08.2024
- Coordinated flooring installations for residential and commercial projects.
- Managed scheduling and logistics for installation teams and equipment.
- Oversaw quality control during installation to ensure customer satisfaction.
- Communicated with clients to address concerns and provide project updates.
- Coordinated installation schedules for residential and commercial flooring projects.
- Communicated effectively with clients to understand their flooring needs and preferences.
- Resolved customer inquiries and concerns regarding installation processes and timelines.
- Developed and implemented customer service policies to ensure satisfaction and loyalty.
- Worked closely with other departments to ensure successful completion of each project.
- Reviewed invoices from suppliers to ensure accuracy prior to payment processing.
Education
Heritage Baptist Christian School
Mount Enterprise, TexasSkills
- Strong work ethic
- Management skills
- Customer service experience
- Honest and reliable
- Scheduling, filing, and faxing
- Basic computer skills
- Scheduling coordination
- Basic mathematics
- Friendly and outgoing
Timeline
Senior Caregiver
Kathrine Cook
04.2024 - Current
Cleaning Contractor
Shanda Casper
03.2019 - Current
Installed Sales Coordinator
Casper’s Flooring
06.2005 - 08.2024
Heritage Baptist Christian School