Shanda Collins
Freeport
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Passionate professional skilled in beverage preparation and inventory control. Known for effective staff supervision and a commitment to customer satisfaction. Ready to leverage proven strengths to enhance operational efficiency and elevate guest experiences.
Overview
13
13
years of professional experience
1996
1996
years of post-secondary education
Work History
Bartender, Server
The Jetty Shack
Surfside Beach
10.2025 - Current
- Prepared and served alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted in inventory management by restocking supplies as needed.
- Operated as the only server and bartender on shift, seamlessly managing multiple tables, bar orders, and customer service to ensure smooth operations and high guest satisfaction. While often filling in as the cook.
- Built rapport with local patrons to foster loyalty and repeat visits, while providing exceptional, welcoming service to tourists to enhance the restaurant/bar's reputation and encourage positive reviews.
Shift Leader/ Bartender/ Server
Dorados Bar & Grill
Surfside Beach
11.2024 - 08.2025
- Supervised staff during busy shifts to ensure smooth operations.
- Managed inventory levels and placed orders for liquor and beer supplies.
- Trained new employees on service standards and menu knowledge.
- Managed full opening and closing procedures for the restaurant, including setup/teardown of dining areas and bar, cash reconciliation, inventory checks, and ensuring facility security and compliance.
- Motivated and guided servers through positive reinforcement and confident leadership, ensuring peak performance and maximized tip potential.
- Coordinated with kitchen staff to ensure timely meal and drinks delivery.
- Implemented daily specials and promotions to attract guests.
- Resolved customer complaints promptly and professionally.
- Proven ability to handle customer interactions with warmth, efficiency, and attention to detail, resulting in strong tips and loyal patrons
Manager
Wild Herb & Wellness
Broken Bow
02.2021 - 06.2024
- Managed daily operations for wellness product inventory and supply chain.
- Supervised staff training on customer service and product knowledge.
- Developed marketing strategies to promote health and wellness initiatives.
- Maintained optimal inventory levels of essential medical supplies while proactively researching and sourcing innovative, high-quality products tailored to patient needs, enhancing care delivery and satisfaction.
- Monitored dynamic cannabis legislation and compliance standards, effectively translating requirements into actionable policies and procedures across operations.
- Managed end-to-end process for patient medical cannabis cards, including registrations, renewals, verifications, and compliance oversight, ensuring seamless access to care for hundreds of qualifying patients.
Owner/Operator
Rise Roofing & Restoration
Allen
03.2013 - 12.2020
- Managed roofing projects from planning through completion, ensuring quality service delivery.
- Oversaw scheduling and coordination of crews, materials, and equipment for jobs.
- Developed client relationships through effective communication and problem resolution.
- Achieved multiple professional certifications in roofing materials, products, and installation protocols, enhancing technical proficiency and project quality
Education
Nimitz
Irving , TXSkills
- Beverage preparation
- Inventory management
- Staff supervision
- Impeccable Customer service
- Team Leader
Timeline
Bartender, Server
The Jetty Shack
10.2025 - Current
Shift Leader/ Bartender/ Server
Dorados Bar & Grill
11.2024 - 08.2025
Manager
Wild Herb & Wellness
02.2021 - 06.2024
Owner/Operator
Rise Roofing & Restoration
03.2013 - 12.2020
Nimitz