Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Michelle Stevens

Johnson City,TN
Michelle Stevens

Summary

Dynamic and engaging professional with extensive experience at Applebee's Grill + Bar, excelling in customer service and multitasking. Proven ability to foster loyal clientele while effectively managing cash handling and beverage preparation. Recognized for strong teamwork and a service-oriented mindset, consistently enhancing customer satisfaction in fast-paced environments. Have had many years in the hospitality industry and been extensively trained in customer service.

Overview

10
years of professional experience

Work History

Applebee's Grill + Bar

Bartender, Server
02.2024 - 04.2025

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Applebee's Grill + Bar

Key Hourly
04.2023 - 04.2025

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Kimbo’s Country Cooking

Head Grill Cook, Server
08.2015 - 09.2022

Job overview

  • Adapted quickly to changing menu offerings or special requests from guests, demonstrating versatility in grilling skills.
  • Conducted regular inspections of grill equipment, identifying potential safety hazards before they became an issue.
  • Enhanced customer satisfaction by consistently preparing high-quality grilled dishes in a timely manner.
  • Reduced food waste by effectively managing grill station inventory and implementing proper storage techniques.
  • Managed simultaneous orders with precision, ensuring all grilled items were cooked to customers'' desired level of doneness.
  • Consistently met or exceeded health department guidelines during inspections by maintaining a clean and sanitary work area.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for food preparation and handling.
  • Ensured consistent flavor profiles by accurately following recipes and adjusting seasoning as needed based on taste tests.

Education

ETSU
Johnson City, TN

N/A from Psychology

University Overview

Daniel Boone High School
Gray,TN

GED
03.1996

University Overview

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Payment processing
  • Handling difficult customers
  • Service-oriented mindset
  • Alcohol awareness
  • Professional appearance
  • New hire training
  • Beverage preparation

Timeline

Bartender, Server
Applebee's Grill + Bar
02.2024 - 04.2025
Key Hourly
Applebee's Grill + Bar
04.2023 - 04.2025
Head Grill Cook, Server
Kimbo’s Country Cooking
08.2015 - 09.2022
ETSU
N/A from Psychology
Daniel Boone High School
GED

Similar Profiles

CREATE PROFILE