Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanda Gray

Cheyenne,WY

Summary

A seasoned professional from Canyon Title Company, I excel in escrow management and fostering teamwork. My expertise in real estate transactions and commitment to customer satisfaction have significantly expanded client bases and improved operational efficiency, demonstrating exceptional problem-solving skills and document preparation expertise.

Knowledgeable Escrow Officer with 35 years of Escrow experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills.

Overview

16
16
years of professional experience

Work History

Escrow Officer and Accounting Support

Canyon Title Company
10.2024 - 02.2025
    • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
    • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
    • Collaborated with real estate agents and lenders to expedite closing times on property sales.
    • Provided comprehensive accounting support to company by managing functions like wire review, accounts payable, accounts receivable, and escrow account reconciliation.

Sr. Escrow Officer and Branch Lead

Canyon Title Company
10.2023 - 09.2024
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Coordinated staff scheduling to ensure optimal coverage during peak business hours while minimizing overtime expenses.
  • Increased customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Achieved operational excellence by consistently meeting or exceeding performance metrics in key areas such as productivity, efficiency, and quality of service.
  • Developed strong relationships with local businesses, resulting in an expanded client base and increased revenue.
  • Led team members to achieve sales targets through consistent coaching, training, and motivation.

Escrow Operations Lead

Canyon Title Company
01.2021 - 10.2023
  • Coordinated cross-departmental efforts, promoting collaboration and knowledge sharing.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Performed quality control and monitored production efforts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sr. Escrow Officer and Branch Lead

Canyon Title Company
08.2019 - 12.2020
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.

Sr. Escrow Officer Home Builder Division

First American Title Insurance Co
08.2016 - 08.2019
  • Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.

Escrow Operations Assistant

First American Title Insurance Co
04.2010 - 08.2016
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Investor Reporting Specialist

Lehman Brothers
12.2008 - 05.2010
  • Reviewed, revised, modified and edited documents prepared by others.
  • Enhanced report quality by conducting thorough research and data analysis.
  • Streamlined report generation processes, reducing turnaround time for critical analyses.
  • Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
  • Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.
  • Established effective communication channels between departments for seamless information exchange during the reporting process.

Education

Social Sciences

Western State College
Gunnison, CO

Skills

  • Document Preparation Expertise
  • Title document review
  • Real estate transactions
  • Real Estate Settlement Expertise
  • Loan document review
  • Escrow Compliance Standards
  • Closing process expertise
  • Organizational proficiency
  • Legal compliance awareness
  • Escrow management
  • Multi-tasking capacity
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Escrow Officer and Accounting Support

Canyon Title Company
10.2024 - 02.2025

Sr. Escrow Officer and Branch Lead

Canyon Title Company
10.2023 - 09.2024

Escrow Operations Lead

Canyon Title Company
01.2021 - 10.2023

Sr. Escrow Officer and Branch Lead

Canyon Title Company
08.2019 - 12.2020

Sr. Escrow Officer Home Builder Division

First American Title Insurance Co
08.2016 - 08.2019

Escrow Operations Assistant

First American Title Insurance Co
04.2010 - 08.2016

Investor Reporting Specialist

Lehman Brothers
12.2008 - 05.2010

Social Sciences

Western State College

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Shanda Gray