Shanda Gray
Cheyenne,WY
Summary
A seasoned professional from Canyon Title Company, I excel in escrow management and fostering teamwork. My expertise in real estate transactions and commitment to customer satisfaction have significantly expanded client bases and improved operational efficiency, demonstrating exceptional problem-solving skills and document preparation expertise.
Knowledgeable Escrow Officer with 35 years of Escrow experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills.
Overview
16
16
years of professional experience
Work History
Escrow Officer and Accounting Support
Canyon Title Company
Denver, CO
10.2024 - 02.2025
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Provided comprehensive accounting support to company by managing functions like wire review, accounts payable, accounts receivable, and escrow account reconciliation.
Sr. Escrow Officer and Branch Lead
Canyon Title Company
Denver, CO
10.2023 - 09.2024
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Coordinated staff scheduling to ensure optimal coverage during peak business hours while minimizing overtime expenses.
- Increased customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Achieved operational excellence by consistently meeting or exceeding performance metrics in key areas such as productivity, efficiency, and quality of service.
- Developed strong relationships with local businesses, resulting in an expanded client base and increased revenue.
- Led team members to achieve sales targets through consistent coaching, training, and motivation.
Escrow Operations Lead
Canyon Title Company
Denver, CO
01.2021 - 10.2023
- Coordinated cross-departmental efforts, promoting collaboration and knowledge sharing.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Performed quality control and monitored production efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Sr. Escrow Officer and Branch Lead
Canyon Title Company
Golden, CO
08.2019 - 12.2020
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Sr. Escrow Officer Home Builder Division
First American Title Insurance Co
Westminster, CO
08.2016 - 08.2019
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
Escrow Operations Assistant
First American Title Insurance Co
Englewood, CO
04.2010 - 08.2016
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Investor Reporting Specialist
Lehman Brothers
Englewood, CO
12.2008 - 05.2010
- Reviewed, revised, modified and edited documents prepared by others.
- Enhanced report quality by conducting thorough research and data analysis.
- Streamlined report generation processes, reducing turnaround time for critical analyses.
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.
- Established effective communication channels between departments for seamless information exchange during the reporting process.
Education
Social Sciences
Western State College
Gunnison, COSkills
- Document Preparation Expertise
- Title document review
- Real estate transactions
- Real Estate Settlement Expertise
- Loan document review
- Escrow Compliance Standards
- Closing process expertise
- Organizational proficiency
- Legal compliance awareness
- Escrow management
- Multi-tasking capacity
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Escrow Officer and Accounting Support
Canyon Title Company
10.2024 - 02.2025
Sr. Escrow Officer and Branch Lead
Canyon Title Company
10.2023 - 09.2024
Escrow Operations Lead
Canyon Title Company
01.2021 - 10.2023
Sr. Escrow Officer and Branch Lead
Canyon Title Company
08.2019 - 12.2020
Sr. Escrow Officer Home Builder Division
First American Title Insurance Co
08.2016 - 08.2019
Escrow Operations Assistant
First American Title Insurance Co
04.2010 - 08.2016
Investor Reporting Specialist
Lehman Brothers
12.2008 - 05.2010
Social Sciences
Western State College