Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanda Greenwood

Black River,NY

Summary

I am a leader with extensive experience at Walmart, in team motivation and problem-solving. I Excelled in enhancing customer satisfaction and streamlining pharmacy operations, demonstrating exceptional attention to detail and collaboration skills. I'm a detail oriented team player with strong organizational skills and able to handle multiple projects simultaneously with a high degree of accuracy. I am a hardworking and passionate person seeking a lifelong career.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Leader

Walmart
10.2023 - Current
  • Set performance expectations for the associates monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered associates by delegating responsibilities according to individual strengths
  • Managed conflict among associates for a positive work environment.
  • Collaborated with other team leads to establish goals across the store
  • Increased customer satisfaction by closely monitoring standards and addressing any issues immediately.
  • Lead by example demonstrating commitment and professionalism

Lead Pharmacy Technician

Walmart Pharmacy
12.2020 - 10.2023
  • Supervised 10 pharmacy technicians and coordinated daily assignments such as outdates, ordering, returns, accepting drug orders
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained patient records according to HIPPA regulations
  • Placed timely orders to prevent shortages on medication
  • assisted the pharmacist with prescription issues
  • Called insurance companies and doctors offices for prior authorizations or clarification of prescriptions
  • Took care of customer concerns or questions
  • Maintained proper drug storage (hazardous drugs, refrigerated drugs, controlled substances)
  • Counted, labeled, and dispensed medications
  • In charge of leading inventories (yearly for the store and every april for controlled substances)
  • Ran register and answered phone calls
  • Gave immunizations to customers
  • Placed medication orders daily to ensure patients have the drugs they need when they need them
  • assisted customers with over the counter products

Department Manager

Walmart
01.2018 - 10.2020
  • Maintained stock levels on shelves to ensure there were no outs
  • Created a positive work environment by addressing associate and customer concerns
  • Made associate schedules
  • Assisted other department managers with finishing their assignments


Team Associate

Walmart
10.2007 - 01.2018
  • Kept work areas clean, organized, and safe
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons and placed in baler.
  • Providing customer service helping them find products within the store
  • operate cash register
  • trained new associates
  • maintained correct pricing on merchandise

Education

High School Diploma -

Carthage High School
Carthage, NY
06.2005

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Work Planning and Prioritization
  • Mentoring
  • Safety processes and procedures
  • Task Prioritization
  • Customer service

Certification

Pharmacy Technician Certification Board license

CPR through the redcross

Timeline

Team Leader

Walmart
10.2023 - Current

Lead Pharmacy Technician

Walmart Pharmacy
12.2020 - 10.2023

Department Manager

Walmart
01.2018 - 10.2020

Team Associate

Walmart
10.2007 - 01.2018

High School Diploma -

Carthage High School

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Shanda Greenwood