Shanda Lawrence
Pahrump
Summary
Results-driven customer service professional with over 20 years of experience and advanced computer proficiency. Recognized for adaptability and a quick learning curve with new systems, consistently delivering exceptional support in both team-oriented and independent settings. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive relationships and driving operational excellence in every interaction. Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
11
11
years of professional experience
Work History
Dispatcher
JonAire, Inc.
Pahrump, NV
06.2024 - 06.2025
- Achieved high customer satisfaction by effectively managing incoming calls and scheduling appointments. Streamlined filing and printing operations to improve workflow efficiency. Facilitated warranty registrations for new A/C equipment in residential and commercial sectors while contributing to timely completion of special projects.
- Managed daily dispatch operations to ensure timely service delivery.
- Coordinated communication between drivers and clients to enhance service efficiency.
Onsite Property Manager
TraileRancho Mobile Home Park
Santa Maria, CA
05.2022 - 07.2023
- Facilitated effective communication by handling incoming calls and addressing resident inquiries. Achieved streamlined file management by consistently updating resident information.
- Optimized petty cash tracking and ensured accurate coding from the general ledger.
- Managed project timelines and vendor relationships to ensure successful operations in mobile home park.
- Facilitated communication and partnership with local government agencies to address community needs and concerns.
- Delivered continuous on-call service, prepared to manage emergencies at any hour, including weekends.
- Developed and implemented maintenance schedules to improve property conditions and reduce downtime.
- Coordinated leasing processes, ensuring compliance with local regulations and company policies.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-control measures, optimizing budget allocations for property management activities.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Onsite Property Manager
Rivergrove Mobile Home Park
Buellton, CA
08.2020 - 07.2023
- Facilitated effective communication by handling incoming calls and addressing resident inquiries. Achieved streamlined file management by consistently updating resident information. Optimized financial operations through diligent petty cash oversight and accurate general ledger updates.
- Coordinated vendor partnerships and managed project timelines to enhance operations within the mobile home park.
- Facilitated communication and partnership with local government agencies to address community needs.
- Managed emergency response efforts by being on call 24 hours a day, 7 days a week, to swiftly resolve urgent situations.
- Oversaw daily operations, ensuring compliance with safety regulations and community standards.
- Developed and implemented maintenance schedules for park facilities and amenities.
- Coordinated community events, enhancing resident engagement and satisfaction.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Analyzed market trends to inform pricing strategies and enhance competitive positioning of properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Onsite Property Manager
Hacienda Del Pismo Mobile Home Park
Pismo Beach, CA
06.2019 - 05.2022
- Facilitated effective communication by handling incoming calls and addressing resident inquiries. Achieved streamlined file management by consistently updating resident information. Optimized petty cash tracking and ensured accurate coding from the general ledger.
- Collaborated with vendors to manage and coordinate various projects aimed at improving mobile home park facilities.
- Facilitated communication and partnership with local government agencies to address community needs and concerns.
- Managed emergency response by being on call 24 hours a day, 7 days a week, to ensure timely assistance during critical incidents.
- Managed vendor relationships, negotiating contracts for services including landscaping and repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Administrative Assistant/Transaction Coordinator
Integrity Practice Sales
Santa Maria, CA
05.2014 - 06.2019
- Streamlined communication processes by effectively handling incoming calls and organizing mail. Enhanced operational efficiency by coordinating accounts payable and scheduling dental society meetings. Improved financial oversight through diligent tracking of accounts receivable and management of petty cash.
- Tracked and documented each phase of the transaction to maintain comprehensive records and facilitate smooth operations.
- Achieved seamless transaction execution by coordinating with buyers, sellers, attorneys, financial advisors, and lenders. Enhanced communication among stakeholders to drive successful outcomes. Delivered comprehensive support throughout the transaction process.
- Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.
- Managed office communications, ensuring timely responses to client inquiries and support requests.
Education
High School Diploma -
McClintock High School
Tempe, AZ01.1998
Skills
- Experience with web-based CRM systems
- Digital document processing
- Customer service
- Data entry
- Time management
- Problem-solving
- Prioritizing calls
- Conflict resolution
- Record keeping
- Emergency protocols
- Workflow prioritization
- Critical thinking
Timeline
Dispatcher
JonAire, Inc.
06.2024 - 06.2025
Onsite Property Manager
TraileRancho Mobile Home Park
05.2022 - 07.2023
Onsite Property Manager
Rivergrove Mobile Home Park
08.2020 - 07.2023
Onsite Property Manager
Hacienda Del Pismo Mobile Home Park
06.2019 - 05.2022
Administrative Assistant/Transaction Coordinator
Integrity Practice Sales
05.2014 - 06.2019
High School Diploma -
McClintock High School
Personal Information
Title: Dispatcher