shanda Lerch
Morning Pointe Senior Living
1007 Bonwood Dr. Burns,TN
16
years of professional experience
Dynamic professional with extensive senior living experience at Morning Pointe Senior Living, excelling in resident support and creative planning. Proven track record in enhancing engagement through innovative programming and effective relationship building. Skilled in office administration and schedule coordination, consistently improving service delivery and resident satisfaction.
Work History
Activities Assistant
2 Years 5 Months- Assisted with planning and executing daily activities for residents, enhancing engagement and social interaction.
- Coordinated transportation for residents to appointments and events, ensuring timely arrivals and safety.
- Supported residents in participating in recreational programs, fostering a sense of community and belonging.
- Maintained accurate records of resident participation in activities, contributing to personalized care plans.
- Developed creative programming ideas that aligned with residents' interests, improving overall satisfaction with services provided.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
Social Services Director
2 Years 1 Month- Developed and implemented comprehensive care programs to enhance resident quality of life.
- Collaborated with interdisciplinary teams to address resident needs and improve service delivery.
- Managed compliance with federal and state regulations to ensure operational excellence.
- Trained and supervised staff on best practices for resident care and support services.
- Conducted regular assessments to identify opportunities for process improvement within social services.
- Established partnerships with community organizations to expand resources available to residents.
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Receptionist
3 Months- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted patients in completing necessary forms and processing insurance information efficiently.
- Maintained organized patient records, enhancing accessibility for clinical staff and improving workflow.
- Coordinated communication between patients and medical staff, facilitating timely response to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Scheduler
10 Years 1 Month- Coordinated scheduling for patient appointments, optimizing resource allocation and staff availability.
- Streamlined communication between departments to enhance workflow efficiency and minimize scheduling conflicts.
- Developed and maintained scheduling systems to ensure timely service delivery and adherence to operational protocols.
- Led initiatives to improve scheduling accuracy, reducing appointment overlaps and enhancing patient satisfaction.
- Collaborated with healthcare providers to align schedules with patient care needs, ensuring optimal service delivery.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
High School Diploma
Skills
Senior living experience
Relationship building
Resident support
Customer service
Creative planning
Office administration
Schedule coordination
Timeline
Activities Assistant
Morning Pointe Senior Living
04.2024 - 09.2026Read More
Social Services Director
Dickson Health And Rehab
02.2022 - 03.2024Read More
Receptionist
Advanced Foot And Ankle Clinic
02.2022 - 05.2022Read More
Scheduler
NHC Dickson NHC Homecare
02.2011 - 03.2021Read More
Chula Vista Adult School
High School Diploma
Read More