Lavonte Nelson
Summary
Dynamic Data Specialist trained in customer service environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide service integrity. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Supervisor in Training
Wingstop
Miami Gardens, FL
01.2021 - 07.2023
- Handled cash credit transactions, performed financial record keeping maintained security of funds.
- Evaluated individual team business performance identified opportunities for improvement.
- Completed thorough opening closing shift change functions to maintain operational standards each day.
- Resolved customer complaints in professional manner by utilizing problem-solving skills.
- Provided feedback, coaching development opportunities to team members as needed.
- Supervised staff to ensure quality customer service being provided in timely manner.
- Trained new employees policies procedures.
Order Processing Specialist
United Parcel Service, UPS
Miami , FL
06.2022 - 02.2023
- Assisted with packing of outgoing orders according to customer requirements.
- Ensured that all products properly packaged before shipping out.
- Organized labeled boxes for efficient distribution.
- Achieved entrepreneur skills unsupervised.
- Reported any discrepancies in product count to supervisor immediately.
- Used digital database to keep record of units stock moved.
- Operated with 100% accuracy attention to detail.
Education
BBA - Business Administration And Management
Universal Technical Institute
Cardio Pulmonary Resuscitation (CPR) Trained Certified. -
American Sr. High/ Skill Success
Skills
- Precision and Attention to Detail
- Punctual and Dependable
- Process Improvement
- Interpersonal and Communication Skills
- Quality Standards
- Production Equipment Operation
- Sanitation Standards
- CPR Certified
Timeline
Order Processing Specialist
United Parcel Service, UPS
06.2022 - 02.2023
Supervisor in Training
Wingstop
01.2021 - 07.2023
Cardio Pulmonary Resuscitation (CPR) Trained Certified. -
American Sr. High/ Skill Success
BBA - Business Administration And Management
Universal Technical Institute
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