Shanda Sage
Santa Barbara,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior General Manager for CA Central Coast
Vacasa Rentals
Santa Barbara, CA
05.2020 - Current
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Built strong relationships with key stakeholders both internally and externally to foster collaboration on mutually beneficial initiatives.
- Managed multi-million-dollar budgets responsibly, optimizing resource allocation while maintaining financial stability.
Regional Operations Manager
Turnkey Vacation Rentals
Austin, TX
01.2014 - 05.2021
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Education
Bachelor of Science - Electrical Engineering
University of Colorado At Boulder
Boulder, COSkills
- Staff Training and Development
- Operations Management
- Strategic Partnerships
- Operations Oversight
- KPI Tracking
Timeline
Senior General Manager for CA Central Coast
Vacasa Rentals
05.2020 - Current
Regional Operations Manager
Turnkey Vacation Rentals
01.2014 - 05.2021
Bachelor of Science - Electrical Engineering
University of Colorado At Boulder