Shanda Schoolcraft
Chapmanville,WV
Summary
Adept at data entry and renowned for exceptional customer service, I enhanced billing accuracy and client satisfaction at the City of Logan Water Department. Leveraging skills in invoice processing and relationship building, I consistently improved financial accuracy and fostered strong client relationships, contributing significantly to operational efficiency and customer loyalty.
Overview
11
11
years of professional experience
Work History
Billing Clerk
City of Logan Water Department
05.2024 - Current
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Generated daily, weekly and monthly reports for billing department.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Sales Manager and Secretary
Self-employed
Cumming, GA
01.2020 - 01.2024
- Distributed incoming mail from shipments, couriers and postal delivery to Number departments within organization.
- Answered calls to address customer inquiries, confirm appointments, and provide Product or Service information.
- Assisted with meeting planning and setup, contributing to smooth and productive sessions for all attendees.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
Pharmacy Technician
Walmart
South Williamson, KY
04.2014 - 03.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Education
G.E.D - Basics
Williamson High School
Williamson, WVSkills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
Timeline
Billing Clerk
City of Logan Water Department
05.2024 - Current
Sales Manager and Secretary
Self-employed
01.2020 - 01.2024
Pharmacy Technician
Walmart
04.2014 - 03.2019
G.E.D - Basics
Williamson High School