Shanda Turner
Columbus,OH
Overview
20
20
years of professional experience
Work History
Program Manager
ViaQuest Residential Services
Newark, OH
11.2022 - Current
- Service Delivery: Coordinate and manage all services, including community engagement, health, and financial aspects for individuals served.
- Personnel Management: Supervise 15 Direct Support Professionals (DSPs), manage scheduling, ensure proper training, and maintain required staffing levels.
- Compliance and Quality: Ensure all services meet compliance standards, including accurate and complete documentation, training and certification and incident management.
- Collaboration: Work with families, guardians, staff, and county boards to ensure quality care.
Unit Clerk
Select Medical
Columbus, OH
08.2020 - Current
- Managed patient records and ensured timely access to information for healthcare staff.
- Assisted with inventory management, ensuring adequate supplies for daily operations in the unit.
- Trained new clerks on administrative systems and processes, improving team performance and consistency.
- Facilitated communication between departments to enhance patient care coordination and support services.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Home Health Aide
LifeSavers Health
Columbus, OH
11.2006 - 12.2021
- Assisted patients with daily living activities, ensuring comfort and well-being.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Maintained accurate patient records, documenting care provided and progress observed.
Medical Screener, Phlebotomist, Processor, QA
Grifols Plasma Center
Columbus, OH
02.2006 - 08.2008
- Supported team in implementing corrective actions based on quality findings and operational feedback.
- Conducted quality control checks to ensure compliance with regulatory standards and internal protocols.
- Assisted in maintaining documentation and records for quality assurance processes and audits.
- Assisted in reducing production defects through meticulous attention to detail and adherence to quality standards.
- Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06-2025
Bachelor of Science - Business
University of Phoenix
Tempe, AZ02-2024
Skills
- Problem-solving
- Project management 2 plus years
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Quality assurance
- MS office applications 5 plus years
- Training and development
- Attention to detail
- Regulatory compliance
- Compliance enforcement
Timeline
Program Manager
ViaQuest Residential Services
11.2022 - Current
Unit Clerk
Select Medical
08.2020 - Current
Home Health Aide
LifeSavers Health
11.2006 - 12.2021
Medical Screener, Phlebotomist, Processor, QA
Grifols Plasma Center
02.2006 - 08.2008
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix