Shanda Watts
Cottonwood,CA
Summary
Results-driven office coordinator with expertise in schedule management, process improvement, and customer service. Proven ability to enhance patient communication and streamline workflows, driving operational efficiency in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Sr. Office Coordinator
Mercy Wound and Hyperbaric Healing Center
Redding, CA
05.2009 - Current
- Coordinated office operations to ensure seamless patient scheduling and communication.
- Managed inventory for medical supplies, ensuring availability and compliance with regulatory standards.
- Developed and maintained efficient filing systems, improving document retrieval speed and accuracy.
- Assisted in patient intake processes, enhancing overall experience through attentive support and guidance.
- Trained new staff on administrative procedures, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined workflow across departments, increasing operational efficiency.
- Led initiatives to enhance patient communication protocols, resulting in higher satisfaction ratings.
- Oversaw daily office activities, ensuring adherence to best practices in patient care and administration.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Medical Coder
Dr Mooney
Redding, CA
10.2003 - 05.2009
- Analyzed and coded medical records for accuracy and compliance with regulatory standards.
- Reviewed documentation to ensure proper coding alignment with billing requirements.
- Collaborated with healthcare providers to clarify diagnoses and enhance coding precision.
- Trained junior coders on coding guidelines and best practices to improve team efficiency.
- Implemented process improvements that reduced discrepancies in coding submissions.
- Led audits of coded claims to identify areas for improvement and ensure compliance.
- Developed training materials for new coding software, enhancing user adoption among staff.
Education
Medical Technology
Shasta College
Redding, CA06-2002
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
Timeline
Sr. Office Coordinator
Mercy Wound and Hyperbaric Healing Center
05.2009 - Current
Medical Coder
Dr Mooney
10.2003 - 05.2009
Medical Technology
Shasta College