Shandalia Whitener
Riverdale,GA
Summary
Excellent communicator with experience as a Customer Service Representative in high-volume call centers. Proficient at listening to customers, meeting productivity goals, and staying current on company offerings.
Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. When assisting with customers, I am a friendly and professional customer service expert with a strong background working to meet customer needs.
Overview
9
9
years of professional experience
Work History
Sales Associate
DTLR
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
Independent Contractor
06.2019 - 01.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Mail Clerk
United States Postal Service, USPS
03.2016 - 01.2018
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Tracked outgoing mail to provide accurate customer updates.
Education
Associate Of Applied Arts - Medical Administration
Fortis College
Doyline, LA09.2012
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
Timeline
Sales Associate
DTLR
06.2024 - Current
Customer Service Representative
Independent Contractor
06.2019 - 01.2022
Mail Clerk
United States Postal Service, USPS
03.2016 - 01.2018
Associate Of Applied Arts - Medical Administration
Fortis College
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