SHANDELIA HENDRICKSON
Devoted Health
Humble
2
Languages
17
years of professional experience
Healthcare Administrative Professional with 16 years of expertise in care coordination and recruitment, excelling in remote and in-person settings. Proficient in utilizing virtual tools and EHR systems, with a strong commitment to HIPAA compliance and patient confidentiality. Bilingual in English and Spanish, demonstrating exceptional communication and team management skills to enhance patient outreach and recruitment strategies.
Work History
Remote Care Coordinator – Intensive Home Care Program
4 Years 4 Months- Coordinate outreach to boost patient enrollment and engagement.
- Efficiently schedule and manage logistics for healthcare visits.
- Analyze data to rectify scheduling errors and ensure timely appointments.
- Document visit summaries and compile weekly enrollment reports.
- Enhanced patient outreach strategies, resulting in measurable improvements in enrollment rates and streamlined communication.
- Remote
Lead Talent Acquisition Specialist – Healthcare
2 Years 5 Months- Led healthcare recruitment, reducing time-to-fill by 30% through strategic partnerships.
- Trained junior recruiters, enhancing sourcing efficiency and retention in healthcare hiring.
- Coordinated job fairs and virtual events to expand candidate pipelines in healthcare.
- Collaborated with hiring managers to refine recruitment strategies for diverse healthcare roles.
- Remote
Recruitment Specialist
1 Year- Managed end-to-end hiring for early childhood centers, enhancing recruitment efficiency.
- Conducted interviews and maintained dashboards, ensuring candidate compliance and transparency.
- Collaborated with clients monthly to refine staffing strategies, addressing specific center needs.
- Fostered positive relationships with candidates throughout the hiring process, ensuring a supportive experience that improved candidate satisfaction.
- Remote
Occupancy Specialist – Affordable Housing
2 Years 2 Months- Managed leasing for 7 communities, ensuring compliance and timely issue resolution.
- Performed income verifications and HUD reporting, enhancing accuracy and efficiency.
- Handled 70+ daily calls to maintain waitlists and assist residents with documentation.
- Coordinated inspections, swiftly addressing maintenance concerns to minimize delays.
Patient Care Coordinator
1 Year 10 Months- Manage patient scheduling, ensuring efficient appointment flow and insurance verification.
- Address over 40 daily calls, maintaining high customer service standards and HIPAA compliance.
- Process billing documentation, accurately scanning and organizing patient data.
- Cultivated strong relationships with patients, ensuring a compassionate approach to care and fostering trust throughout the treatment process.
Administrative Secretary
3 Years 7 Months- Managed office tasks, enhancing efficiency and organization.
- Assisted in hiring, improving team cohesion.
- Maintained records, ensuring compliance with regulations.
- Fostered a welcoming environment for staff and visitors, strengthening community relations and promoting a positive atmosphere.
Rental Return Agent
1 Year 7 MonthsReceptionist
2 Years 7 MonthsEducation
Bachelor of Science - Human Resources Management
Medical Assistant Career Diploma
High School Diploma
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Talent Acquisition Specialist – Healthcare
ST Business Consulting
12.2022 - 05.2025Read More
Remote Care Coordinator – Intensive Home Care Program
Devoted Health
06.2022 - CurrentRead More
Recruitment Specialist
Childcare Recruiters GYC
12.2021 - 12.2022Read More
Occupancy Specialist – Affordable Housing
Lutheran Social Services of the VI
08.2019 - 10.2021Read More
Patient Care Coordinator
ABC Prosthetics and Orthotics
09.2017 - 07.2019Read More
Administrative Secretary
Simply Growing Childcare Center
02.2014 - 09.2017Read More
Rental Return Agent
Avis Budget Group
07.2012 - 02.2014Read More
Receptionist
Maribel's Beauty Salon
10.2009 - 05.2012Read More
St. Joseph Catholic High School
High School Diploma
Read More
Ashworth College Online
Medical Assistant Career Diploma
Read More
Western Governors University
Bachelor of Science from Human Resources Management
Read More