Shandi Casson
Ringgold,GA
Summary
Proven Route Manager at Molly Maid with a track record of enhancing customer satisfaction and team performance. Skilled in problem-solving and organizational abilities, adept at improving service quality and efficiency. Demonstrates exceptional attention to detail and teamwork, ensuring high standards of cleanliness and operational excellence.
Overview
4
4
years of professional experience
Work History
Route Manager
Molly Maid
02.2024 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve team morale and performance.
- Manage team’s schedules to ensure a proficient work day.
House Cleaner
The Cleaning Authority
12.2022 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Order Picker
Amazon
04.2021 - 10.2022
- Self motivated to work in a timely and efficient manner.
- Ability to be on your feet for extended periods of time.
Education
Diploma -
Ringgold High School
Ringgold, GA05.2021
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Decision-making
- Detail-oriented
- Relationship building
Timeline
Route Manager
Molly Maid
02.2024 - Current
House Cleaner
The Cleaning Authority
12.2022 - 01.2024
Order Picker
Amazon
04.2021 - 10.2022
Diploma -
Ringgold High School
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