Shandlyn Spivey
Houston,TX
Summary
Dynamic Inventory Manager with proven expertise at HEB Grocery Store, excelling in decision-making and critical thinking. Successfully led inventory audits and category resets, enhancing product organization and compliance. Recognized for fostering team collaboration and improving customer satisfaction through effective service management and strategic inventory oversight.
Overview
7
7
years of professional experience
Work History
Inventory Manager
HEB Grocery Store
Houston, TX
01.2010 - 2020
- Inventory & POG Management: Ensures compliance with Store Inventory Management (SIM) and POG SOPs, including setting product shelf assignments (PSA).
- Price & Signage Accuracy: Manages ad, price, and item sign accuracy, including printing, hanging, and pulling coupons.
- Department Resets: Leads and executes category refreshes, resets, and remerchandising.
- System/Tools Management: Monitors and orders shelf edge supplies (toner, tags, coupon paper).
- Team Leadership: Supports, trains, and provides feedback to Project Leaders or Specialists.
- Audits & Analysis: Conducts perpetual audits, ad walks, WIC audits, and investigates inventory issues.
Assistant Service Manager
HEB Grocery Store
Houston, TX
04.2005 - 01.2010
- Assisted in managing daily operations and customer service initiatives.
- Coordinated team schedules to ensure optimal staffing levels during peak hours.
- Supported inventory management processes, ensuring accurate stock levels and organization.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Cashier
HEB Grocery Store
Houston, TX
07.2003 - 2005
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Handled returns and exchanges, adhering to store policies for customer satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Managed inventory restocking on shelves to maintain product availability and organization.
- Trained new cashiers on checkout processes and customer service standards.
- Implemented strategies for upselling promotional items during transactions to enhance sales performance.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Klein Forest
Houston, TXSkills
- Decision-making
- Warehouse management
- Paperwork reviewing
- Critical thinking
Timeline
Inventory Manager
HEB Grocery Store
01.2010 - 2020
Assistant Service Manager
HEB Grocery Store
04.2005 - 01.2010
Cashier
HEB Grocery Store
07.2003 - 2005
High School Diploma -
Klein Forest