Shandra Harris

Accomplished Customer Service Representative with a proven track record at MCI, adept in active listening and critical thinking, significantly enhancing client retention and satisfaction. Expert in managing high-stress situations and resolving complex issues, demonstrating exceptional problem resolution and data entry skills. Achieved notable increases in loyalty and repeat business through empathetic and professional service delivery.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.