Shandra Hunt
Las Vegas,NV
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Store Manager
THE HOME DEPOT
08.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Assistant Store Manager
THE HOME DEPOT
08.2012 - 08.2018
- Responsible for driving profitability through expense management, shrink mitigation, and overall operational efficiency in all areas of the store
- Analyze reports and determine charges to reinforce merchandise assortments
- Utilize store reports to educate managers and sales team to help reach and exceed company goals
- Monitor and review paperwork procedures and systems to prevent error-related shortages
Merchandise Assistant Store Manager
THE HOME DEPOT
10.2007 - 08.2012
- Oversaw merchandising and speciality departments to ensure successful execution of core programs
- Responsible for driving sales, customer service, associate development, store profitability, in-stock and store appearance.
Product Process Manager
BEST BUY
08.1996 - 01.2006
- Managed customer complaints regarding sales and service
- Responsible for training and development of staff
- Oversaw daily store operations and profitability, building business partnerships and networking, executing and maintaining visual standards
Education
Business
College of Southern Nevada
Las Vegas, NVSkills
- Superior communication, Interpersonal and negotiation skills
- Adept at training and managing employees across numerous divisions in several key areas
- Strong work ethic, proactive and extensive team leadership skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Retail Inventory Management
- Team Building and Leadership
References
- Johnathan Robinson, Store Manager- The Home Depot, 702-332-4816
- Tiffani Delfrago, Human Resource- The Home Depot, 702-523-3595
- Mark Salterelli, District Manager- The Home Depot, 609-312-9087
Timeline
Store Manager
THE HOME DEPOT
08.2018 - Current
Operations Assistant Store Manager
THE HOME DEPOT
08.2012 - 08.2018
Merchandise Assistant Store Manager
THE HOME DEPOT
10.2007 - 08.2012
Product Process Manager
BEST BUY
08.1996 - 01.2006
Business
College of Southern Nevada