SHANDRA METCALFE
Yreka
Summary
A little about myself. I am a wife and a mother to two adult children- my daughter just graduated high school and will be attending COS in the Fall, and my son is currently attending Chico State. I have really loved the knowledge that I have gained working in the medical field throughmy years at Fairchild. I am looking for either a full time or part time position that will allow some flexibility with my hosted women's trips. As previously stated, I typically host 2-3 trips per year, and they typically last anywhere from 1-2 weeks. I do know roughly a year to a year and a half in advance the dates of each trip. I would love to grow with a company that exceeds it's client's needs and expectations. I need to be proud of the work that I am doing, and proud to work for a company that strives to be the best! Keeping clients/customers/ patients happy and showing compassion is a top priority. I am absolutely passionate about travel. I love planning events and trips and being organized. Multitasking is one of my strong points.
Overview
21
21
years of professional experience
Work History
Travel Advisor
Self Employed
Yreka, CA
11.2021 - Current
- Self Employed/Independent Agent
- I am a liscenced and insured Travel Advisor with Hiatt Magical Vacations. I run a Ladies group called Getaway Gals, in which I curate and host trips for groups of women who would like to travel together as a group. These trips are world-wide, and I typically host 2-3 trips per year, while my business partner also hosts 2-3 trips per year for the same group of women.Job duties include extensive research as well as personal destination knowledge, drafting detailed invoices, receiving and processing client payments through our payment platform, meticulously creating and booking detailed Itineraries which include accommodations, transportation and daily activities/excursions, developing marketing strategies, maintaining up to date knowledge of current travel requirements, warnings and other important travel related information, developing strong relationships with my Business Development Managers and Tour Operators used, resolvong any issues quickly and efficiantly to ensure seamless travel, all while providing timely and excellent customer service to my clients.
Visiting Nurse Services Coordinator
Fairchild Medical Clinic
Yreka, California
05.2021 - 06.2023
- I had the privilege to playing a major role in Fairchild's Visiting Nurse Service Program during my employment.
- Responsibilities included efficiently documenting detailed patient notes into our medical record's system, processing incoming VNS referrals and collecting all proper documents and MD signatures to start patient care, communicated with families and caregivers to ensure proper follow up following hospital discharge, coordinated and scheduled VNS appointments with patients and our VNS nurses, consulted and coordinated with healthcare team members to plan, implement, and evaluate patient care plans.
Referrals Coordinator & Front Desk Registrar
Fairchild Medical Clinic
Yreka, California
10.2016 - 06.2023
- Responsibilities included coordinating and processing patient referrals with detail and accuracy, working with insurance companies to obtain authorizations and approvals, maintained comprehensive knowledge of healthcare regulations and guidelines related to referral coordination, trained new employees on the referral process as well as relevant policies and procedures, utilized electronic health record systems and software to document and track referral information, communicated with physicians, schedulers and patients to obtain pertinent information, and participated in meetings with senior leadership team members to discuss progress on initiatives affecting referrals.
Fine Jewelry Associate
JC Penney's
Yreka, California
09.2015 - 10.2019
- Responsibilities included general knowledge of fine jewelry and what products we had available, creating a trusted relationship with customers by learning of their personal likes, budget and any occasions being celebrated, meeting both weekly and monthly sales goals, as well as care plan credit sales and credit applications, which I constantly surpassed the required amount of, book-keeping and daily jewelry counts, opening and closing jewelry department procedures, and manning and being accountable for the master till for the entire store.
Server
Mt. Shasta Tree House Restaurant
Mount Shasta, California
08.2005 - 07.2010
- My position as a server consisted of daily restaurant and salad bar preparation, promptly greeting guests, sharing daily specials and collecting/serving drink and food orders from the bar and kitchen, handling billing and payment transaction in our POS system, nightly closing duties such as cleaning, cashing out tills, and food preparation for the morning shifts, performing all duties in a fast paced environment, while providing exceptional and friendly customer service at all times.
Education
GED -
College of The Siskiyous
Weed, CA06-2005
HIGH SCHOOL DIPLOMA - undefined
Mt. Shasta High School
Mt. Shasta, CA06-2003
Skills
- Sales expertise and marketing
- Customer service
- Marketing
- Computer competency
- Multitasking capacity
- Time management
- Excellent communication
- Critical thinking
- Understanding of medical terminology
- Schedule management
- Organizational skills
Timeline
Travel Advisor
Self Employed
11.2021 - Current
Visiting Nurse Services Coordinator
Fairchild Medical Clinic
05.2021 - 06.2023
Referrals Coordinator & Front Desk Registrar
Fairchild Medical Clinic
10.2016 - 06.2023
Fine Jewelry Associate
JC Penney's
09.2015 - 10.2019
Server
Mt. Shasta Tree House Restaurant
08.2005 - 07.2010
HIGH SCHOOL DIPLOMA - undefined
Mt. Shasta High School
GED -
College of The Siskiyous