Shandra Phelps
Tulsa
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
AEP
Tulsa
08.2017 - Current
- Handled customer inquiries through phone.
- Resolved issues by coordinating with various departments for timely solutions.
- Educated customers on products and services to enhance their experience.
- Documented interactions accurately in the customer relationship management system.
- Collaborated with team members to improve service delivery and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Community Care College
Tulsa, OK 02.2009 - 10.2009
Skills
- Customer relationship management
- Proficient in CRM software
- Issue resolution strategies
- Product knowledge training
Timeline
Customer Service Representative
AEP
08.2017 - Current
Community Care College
02.2009 - 10.2009