SHANDRA P. JOHNSON

• Maintained 98%+ occupancy through proactive leasing and vacancy management across a 180+ unit portfolio.
• Reduced operating expenses by 20% through disciplined cost-control strategies and tighter spending oversight.
• Directed operations for a portfolio serving 300 tenants across 180+ units, balancing service delivery and day-to-day oversight.
• Administered full-cycle property operations, including compliance file reviews and vendor contract and lease renewal administration.
• Prepared annual budgets and financial forecasts to support ownership planning and resource allocation.
• Monitored receivables, payables, and cash flow to maintain steady financial oversight and identify collection gaps.
• Submitted weekly vacancy and capital improvement reports to ownership, keeping stakeholders informed on portfolio conditions.

Review tenant files monthly to support affordable housing compliance across LIHTC and state regulations.

• Audit tenant files monthly to maintain documentation integrity and audit readiness across affordable housing programs.
• Apply Fair Housing and landlord-tenant standards while correcting deficiencies with property managers.
• Prepare properties for state and investor compliance reviews, including follow-up actions after inspections.
• Advise executive leadership on regulatory updates, compliance risk exposure, and acquisition due diligence for portfolio transitions.

• Coordinated maintenance schedules and capital projects to keep properties operating smoothly and work moving on time.
• Managed lease administration, renewals, and deadline-driven compliance paperwork with accuracy and consistency.
• Reviewed rent collections and delinquency reports to support revenue stability and timely account follow-up.
• Resolved resident concerns promptly through professional communication and steady tenant relations.
• Supervised on-site staff, assigned responsibilities, and reinforced policies to improve workflow consistency.