Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shandra Wilcox

Middletown,OH

Summary

Accomplished Crew Trainer at McDonald’s Godlove, skilled in employee training and customer service excellence. Enhanced onboarding with innovative materials, boosting team efficiency by 20%. Expert in workplace safety and POS systems, fostering a collaborative environment. Proven leader in staff development, consistently driving compliance and operational success through effective coaching and mentoring.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald’s Godlove
Franklin, OH
04.2022 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted management in maintaining food safety and cleanliness protocols during peak hours.
  • Developed training materials to enhance onboarding process for new employees.
  • Ensured compliance with company policies through consistent performance evaluations of team members.
  • Collaborated with team members to improve workflow efficiency during busy shifts.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.

Education

High School Diploma - Badic

Carlisle High School
Franklin, OH
08.2000

Skills

Customer service

Employee training

Cash handling

Team leadership

Workplace safety

Coaching and mentoring

Cleaning and sanitation

Staff education and training

POS systems

Delegating work

Policies and procedures

Staff development

Certification

I was once a state tested nurses aid and I loved working with kids with handicaps! My son has autism and a few other issues so I am looking into helping ppl that has same issues! I’m a very loving caring person!

Additional Information

I would love to get back into some kind of health aid or even go back to do STNA!

Timeline

Crew Trainer

McDonald’s Godlove
04.2022 - Current

High School Diploma - Badic

Carlisle High School
Shandra Wilcox