Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Shandrain Jones

Spring,TX

Work Preference

Desired Job Title

Customer Service RepresentativeCustomer Care Service RepresentativeHealth Customer Service Representative

Work Type

Full TimePart TimeContract WorkConsultingSeasonal Work

Location Preference

RemoteHybrid
Location: Spring, TXSan Antonio, TXDallas, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home option

Summary

Customer service professional with a strong track record in resolving complex issues and achieving high customer satisfaction. Demonstrated ability to handle high-volume inquiries while upholding quality standards and promoting team collaboration. Committed to delivering prompt responses and effective solutions that enhance customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Call Center Solutions
03.2025 - 04.2026
  • Resolved customer inquiries through chat, ensuring prompt and effective communication.
  • Utilized CRM software to track and manage customer interactions efficiently.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Customer Care Service Representative

Qualfon
06.2023 - 03.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely responses to customer concerns.
  • Implemented quality assurance measures to maintain high standards of service delivery.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Assisted in processing customer orders and returns using internal ticketing system.

Health Customer Service Representative

Health Solutions One
02.2020 - 06.2023
  • Resolved patient inquiries, delivering timely and accurate information to improve patient experience.
  • Addressed and resolved healthcare-related inquiries, contributing to increased patient satisfaction.
  • Managed difficult conversations with compassion and professionalism, deescalating tense situations to achieve positive outcomes.
  • Facilitated appointment scheduling using electronic health record systems to enhance patient access.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

Bachelor of Arts - Elementary Education

Grand Canyon University
Phoenix, AZ
04-2028

Skills

  • Customer service and support
  • Call center operations
  • Issue resolution
  • Conflict resolution
  • Quality assurance
  • Problem solving
  • Verbal and written communication
  • Microsoft Excel proficiency
  • Data collection and entry
  • Attention to detail
  • Time management
  • Decision making
  • Active listening
  • Relationship management
  • Technical skills

Timeline

Customer Service Representative

Call Center Solutions
03.2025 - 04.2026

Customer Care Service Representative

Qualfon
06.2023 - 03.2025

Health Customer Service Representative

Health Solutions One
02.2020 - 06.2023

Bachelor of Arts - Elementary Education

Grand Canyon University

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Shandrain Jones