Nelson Robinson
Decatur,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
5
5
years of professional experience
Work History
Driver
Uber
04.2018 - 10.2021
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage
- Arrange to pick up particular customers or groups on a regular schedule
- Perform minor vehicle repairs such as cleaning spark plugs, or take vehicles to mechanics for servicing
- Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants
Hauler
Bulldog & Buckhead
05.2016 - 11.2018
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Obey traffic laws and follow established traffic and transportation procedures
- Read maps and follow written or verbal geographic directions
- Present bills and receipts and collect payments for goods delivered or loaded.
Delivery Driver
Jimmy Johns
01.2017 - 12.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
Diploma - Business management
University of phoenix
Columbia High School
Decatur, GA05.2014
Skills
- Communication
- Leadership
- Problem Solving
- Customer Service
- Time Management
- Adaptability
Timeline
Driver
Uber
04.2018 - 10.2021
Delivery Driver
Jimmy Johns
01.2017 - 12.2017
Hauler
Bulldog & Buckhead
05.2016 - 11.2018
Diploma - Business management
University of phoenix
Columbia High School
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