Shandrica Boyd
Pompano Beach
Summary
Dynamic manager with a proven track record at Wendy's, excelling in customer service and collaborative team management. Enhanced customer satisfaction through effective dispute resolution and optimized inventory management. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Manager
Wendy's
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cross-trained existing employees to maximize team agility and performance.
Overnight Baker
Panera Bread
09.2021 - 06.2022
- Maximized freshness of products by accurately rotating stock according to expiration dates or seasonal demand fluctuations.
- Assisted in the development of new recipes, contributing to menu variety and customer satisfaction.
- Increased overall efficiency with precise measurement and mixing of ingredients for consistent product quality.
- Collaborated with team members to ensure smooth workflow and optimal productivity during overnight shifts.
Education
Nursing
Valencia College
Orlando, FL08-2019
Skills
- Customer service
- Collaborative team management
- Strategic decision-making
- Documentation and reporting
- Shift scheduling
Timeline
Manager
Wendy's
08.2023 - Current
Overnight Baker
Panera Bread
09.2021 - 06.2022
Nursing
Valencia College
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