Shandron Thomas
285 Barberry ,MI
Summary
Dynamic IT Support professional with a proven track record at Renaissance Global Logistics, enhancing user satisfaction through efficient IT services and strategic problem-solving. Skilled in managing support processes and training staff, I implemented ticketing systems that improved response times, ensuring operational excellence and adherence to quality standards.
Overview
4
4
years of professional experience
Work History
It Support
Renaissance Global Logistics
08.2022 - 08.2023
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Coordinated with IT support teams to troubleshoot system issues impacting critical workflows.
- Streamlined IT support processes by implementing efficient ticketing systems and prioritizing tasks based on urgency.
Supervisor
Chieftain Coating
11.2019 - 06.2022
- Oversaw daily operations ensuring adherence to safety protocols and operational standards.
- Trained and mentored new team members on production processes and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated scheduling and resource allocation to meet production targets effectively.
Education
High School Diploma -
Martin Lither King Jr Sr High School
Detroit, MI06.2001
Skills
IT support experience
IT support management
IT support
IT support services
Quality management
Goal oriented
Staff management
Training and mentoring
Attention to detail
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Staff discipline
Processes and procedures
Timeline
It Support
Renaissance Global Logistics
08.2022 - 08.2023
Supervisor
Chieftain Coating
11.2019 - 06.2022
High School Diploma -
Martin Lither King Jr Sr High School