Shane Alexander
Jackson,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
33
33
years of professional experience
Work History
General Manager
Red Lobster
04.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Pilot Travel Center
11.2018 - 04.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- I was responsible for overseeing operations of the Wendy's franchise as well as the Deli and the retail shop and the gas/deisel sales and service and Driver parking lot and facilities.
General Manager
Red Robin
09.2009 - 10.2018
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- training restaurant
- traveled between restaurants in the market onboarding new General Managers
- Presidents Club recipient 2017
- Presidents club recipient 2016
General Manager
Red Lobster
08.1991 - 08.2009
I was General manager in Iowa City, Iowa, Summer Avenue, Memphis, and Jackson, TN.
Responsible for all food safety, staffing and performance of the stores.
Diamond club restaurant 2000
Darden Award recipient 2008
Education
Bachelor of Arts - English
University Of Iowa
Iowa City, IA05.1996
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Accomplishments
Honors:
Diamond Club winner, Red Lobster
Darden Award winner, Red Lobster
2 time Presidents Club Winner, Red Robin
Manager training restaurant in all locations
Timeline
General Manager
Red Lobster
04.2019 - Current
General Manager
Pilot Travel Center
11.2018 - 04.2019
General Manager
Red Robin
09.2009 - 10.2018
General Manager
Red Lobster
08.1991 - 08.2009
Bachelor of Arts - English
University Of Iowa
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