Shane A
Colleyville
Summary
Savvy expert experienced in troubleshooting electronic hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems and technical support procedures. Skilled in identifying and resolving complex technical problems. Continuing my education in IT with Comptia Security+ certification this year.
Overview
3
3
years of professional experience
Work History
Electronic Support Specialist
CTDI
12.2023 - Current
- Repairing and installing mother boards, batteries, charging ports, and LCD screens on both Apple and Samsung devices.
- Collaborate with senior management to develop and implement strategies to achieve monthly WIP goals.
- Training and mentoring a team of 20 technicians, achieving a 20% increase in productivity from 2023 to2024.
- Proficient in Windows OS software, including 3Tools and in-house CPI clearing applications
- Maintaining detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
TSA Pre-Check Enrollment Agent
Staples
08.2022 - 09.2023
- Delivered exceptional customer service and guidance to individuals applying for TSA Pre-Check, TWIC, and Hazmat.
- Ensured accuracy and completeness of applications, verifying all supporting documents for over 60 applicants a day.
- Maintained confidentiality and security of personal information and payment transactions using IdentoGo software system.
- Investigated issues and created solutions for new customers.
VR Technician
Recontext
05.2022 - 08.2022
- Performed troubleshooting, maintenance, and repair of VR headset systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Bachelor of Fine Arts -
Texas Tech University
Lubbock, TX07.2019
Skills
- Experienced troubleshooting electronic devices
- Technical aptitude in repair and safe disposal of Apple and Samsung devices
- Adequate in Windows OS
- Understanding of efficient cable management for PC desktops
- Mobile device support
- Security protocols
Timeline
Electronic Support Specialist
CTDI
12.2023 - Current
TSA Pre-Check Enrollment Agent
Staples
08.2022 - 09.2023
VR Technician
Recontext
05.2022 - 08.2022
Bachelor of Fine Arts -
Texas Tech University
Similar Profiles
Jamie PledgeJamie Pledge
Sr. Talent Acquisition Manager at CTDISr. Talent Acquisition Manager at CTDI
CHEILA BLANCOCHEILA BLANCO
Shipping and Receiving Clerk at CTDIShipping and Receiving Clerk at CTDI
Lina RyLina Ry
Section Head/Material Handler at CTDISection Head/Material Handler at CTDI