Shane Baardson
Grand Forks
Summary
Dynamic professional with a proven track record at Upsher-Smith Laboratories, specializing in data analysis and problem-solving. Demonstrated expertise in enhancing operational compliance and fostering collaboration across teams. Proficient in financial modeling and committed to delivering exceptional customer service, ensuring high levels of client satisfaction while upholding meticulous attention to detail. Seeking to leverage analytical skills to drive operational excellence in a growth-oriented environment.
Overview
3
3
years of professional experience
Work History
Customer Service Rep
Tea and Crepe
Grand Forks
04.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Intern
Upsher-Smith Laboratories, Maple Grove, MN
Maple Grove
06.2022 - 09.2022
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Bachelor of Business Economics - Economics
University of North Dakota
Grand Forks, ND12-2025
Skills
- Data analysis
- Financial modeling
- Problem solving
- Tech-Savvy
- Excellent communication
- Sorting and categorizing
- Attention to detail
- Reliability
- Coordination skills
Affiliations
I like to stay involved in the community and do fun things with good people.
Accomplishments
I was the president of my dormitory during college, and achieved the honor of life scout before coronavirus struck.
References
References available upon request.
Timeline
Customer Service Rep
Tea and Crepe
04.2024 - 01.2025
Intern
Upsher-Smith Laboratories, Maple Grove, MN
06.2022 - 09.2022
Bachelor of Business Economics - Economics
University of North Dakota
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