Shane Bedasee
Wellington,USA
Summary
Experienced software engineer and technical writer specializing in the Microsoft ecosystem, with a proven track record of developing comprehensive guides, automating documentation processes, and enhancing user engagement through technical support and content development. Adept at collaborating closely with cross-functional teams to deliver high-quality technical solutions that improve end-user experience.
Overview
10
10
years of professional experience
Work History
LEAD SOFTWARE ENGINEER (Microsoft Contractor)
Experis US Inc.
Tempe, AZ
08.2017 - 07.2024
- Support all aspects of Office 365, Exchange Online/ hybrid, SharePoint Online/ hybrid, Azure, OneDrive for Business, Yammer, Skype for Business, Office Suite
- Designed and developed full-stack web applications using ASP.NET MVC and Web API, improving functionality and performance for business-critical systems.
- Built and maintained complex enterprise applications using C# and .NET Framework, with an emphasis on scalability, maintainability, and performance optimization.
- Implemented RESTful APIs for client-server interactions, utilizing ASP.NET Web API, improving communication between front-end applications and back-end systems.
- Developed Windows-based applications using Windows Forms and WPF (Windows Presentation Foundation), focusing on user-friendly interfaces and efficient processing.
- Assisted in configuring DNS records and domain configuration and management
- Supported Active Directory infrastructure configured with Office 365 via Directory Synchronization or Azure AD Connect
- Setup Skype for Business, PSTN conferencing, cloud PBX server configuration
- Assisted other engineers in resolving highly technical issues
- Build customer-facing knowledge-based wizards to guide customers through setting up their environment with Office 365
- Assisted with creating wizards for Exchange Online, Skype for Business, Microsoft Intune, Yammer, SharePoint Online, OneDrive for Business, Azure, and RMS, wrote wizards in html formatting with JavaScript add-ins
- Used Compozer to manage html codes; Used FileZilla to upload files to pre-production server
- Built aka.ms links for Microsoft content
- Published wizard: aka.ms/yammerdeploy
LEAD SOFTWARE ENGINEER (Microsoft Contractor)
Experis US Inc.
Tempe, AZ
05.2015 - 08.2017
- Support all aspects of Office 365, Exchange Online/ hybrid, SharePoint Online/ hybrid, Azure, OneDrive for Business, Yammer, Skype for Business, Office Suite
- Guide customers through mail migrations from Exchange on-premises servers, Gmail and other IMAP servers, and onboarding their services to Office 365
- Assisted in configuring DNS records and domain configuration and management
- Supported Active Directory infrastructure configured with Office 365 via Directory Synchronization or Azure AD Connect
- Setup Skype for Business, PSTN conferencing, cloud PBX server configuration
- Assisted other engineers in resolving highly technical issues
SOFTWARE ENGINEER (Microsoft Contractor)
Teleperformance
Boca Raton, FL
02.2014 - 05.2015
- Support all aspects of Office 365, Exchange Online
- Exchange Online support (Mailbox configuration, troubleshooting migration errors, permissions etc.)
- Exchange mailbox migration support
- Microsoft Outlook 2007 - 2013 support (Configuring Exchange Online, troubleshooting sync errors general profile and client troubleshooting and resolution)
- Domain name and DNS configuration Office 365 initial desktop setup support
- Active Directory/Directory Synchronization and Hybrid Deployment support
- Assisted customers with troubleshooting issues by using CheckMyPC, OFFCAT, TestConnectivity, Desktop Setup tool etc
- Basic assistance with troubleshooting synchronization issues with DirSync, ActiveSync, and Hybrid deployment
Education
Bachelor of Arts - Cybersecurity, Computer Studies
University of Maryland University College
Skills
- Languages: C#, VBNET, JavaScript, HTML, CSS
- Frameworks: NET Framework, ASPNET, ASPNET MVC, ASPNET Core, Entity Framework
- Databases: SQL Server, MySQL, Oracle
- Tools/Technologies: Visual Studio, Git, Azure DevOps, Jenkins, Docker
- Methodologies: Agile (Scrum), Test-Driven Development (TDD), Continuous Integration/Continuous Deployment (CI/CD)
- Cloud: Microsoft 365 Suite, Microsoft Azure, AWS
Accomplishments
Created a Microsoft tutorial app for IOS devices that breaks down common scenarios that customers would call in requesting assistance for. This app enables users to access easy to use directions on how to perform common tasks in Office 365, Exchange Online, OneDrive for Business, SharePoint Online, Skype for Business, and Yammer., Common task guide for Office 365, 04/01/16
Timeline
LEAD SOFTWARE ENGINEER (Microsoft Contractor)
Experis US Inc.
08.2017 - 07.2024
LEAD SOFTWARE ENGINEER (Microsoft Contractor)
Experis US Inc.
05.2015 - 08.2017
SOFTWARE ENGINEER (Microsoft Contractor)
Teleperformance
02.2014 - 05.2015
Bachelor of Arts - Cybersecurity, Computer Studies
University of Maryland University College
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