SHANE BLOEMKE

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Resolved customer complaints in professional and timely manner.
• Analyzed service reports to identify areas of improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Monitored service staff performance and provided feedback for improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained records of service transactions and customer feedback for future reference.
• Implemented strategies to increase customer service satisfaction ratings.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Defined clear targets and objectives and communicated to other team members.

• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Evaluated systems according to predetermined checklist and noted issues.
• Installed new equipment and explained operation and routine maintenance protocols to customers.

ANSWERED PRODUCT QUESTIONS, ORGINIZED THE STORE, STOCKED SHELVES, ORDERED PRODUCT AND CASHIERED.