Shane Cox
Knollwood,Texas
Summary
Detail-oriented Field Service Technician with expertise in diagnosing HVAC issues and conducting routine maintenance. Proven ability to train junior technicians and manage inventory effectively, ensuring optimal customer satisfaction and service efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Field Service Technician
Northside Air Conditioning
Lewisville, Texas
11.2025 - 07.2026
- Diagnosed heating and air conditioning system issues to restore optimal functionality for customers.
- Conducted routine maintenance on heating and air conditioning equipment with precise tools.
- Collaborated with customers to understand service needs and preferences.
- Provided training to junior technicians on safety procedures and best practices.
- Managed inventory of heating and air conditioning parts and supplies to ensure timely service delivery.
- Documented detailed service reports to provide clear records of work performed and materials used for future reference.
Field Service Technician
Hutchins Plumbing
Sherman, Texas
08.2024 - 10.2025
- Performed customer service tasks including repairs, restorations, and replacements of system malfunctions to ensure comfort satisfaction.
- Applied EPA and company safety requirements for handling, storing, removal, and installation of refrigerant.
- Educated clients on maintenance procedures to extend system longevity and reduce expenses.
- Maintained effective inventory management practices to ensure compliance with company standards.
- Increased gross profit through effective suggestive sales techniques.
- Executed clerical tasks by managing documentation and photographs for company archives.
- Acquired marketing and advertising experience by spearheading local residents and businesses via flyers, business cards, and yard signs.
Field Service Technician
Xtreme Air Services
Sunnyvale, Texas
06.2018 - 08.2024
- Provided comprehensive customer service by repairing, restoring, or replacing system malfunctions to meet comfort specifications.
- Informed clients on essential maintenance procedures to extend system longevity and reduce overall expenses.
- Applied EPA and company safety requirements for handling, storing, removal, and installation of refrigerant.
- Maintained effective inventory management practices to ensure compliance with company standards.
- Increased gross profit by implementing suggestive sales techniques that enhanced customer engagement.
- Acquired marketing and advertising experience by spearheading local residents and businesses via flyers, business cards, and yard signs.
- Executed clerical duties by managing and filing documentation and photographs for company archives.
Lead Commercial Installer
John Cook & Associates
Seagoville, Texas
03.2015 - 06.2018
- Increased production by redesigning service venues which accelerated speed, accuracy, and profit.
- Managed team by fostering a supportive environment through motivation, appreciation, and clear communication.
- Ensured quality control by upholding policy guidelines and practicing proper hygiene, enhancing company reputation.
- Applied OSHA and company safety requirements for ladders, lifts, and extensions by remaining vigilant, avoiding hazards, and acknowledging other tradesmen in workplace.
- Reduced loss prevention cost by securing tools, materials, and equipment in designated vaulted containers.
Final Assembly Technician
Watson Drill Rigs
02.2012 - 03.2015
- Ensured accurate assembly specifications were followed via engineer drawings and training aids provided from administration.
- Ensured compliance with OSHA and company safety regulations by effectively using proper tools and safety equipment while promoting self-awareness.
- Demonstrated leadership by maintaining composure, being open-minded, and displaying courage in challenging situations.
- Fostered professional etiquette through organization, patience, courtesy, and respect in team interactions.
- Guaranteed precise values were distributed per invoice through production charts.
- Developed defined drill rig operation, maintenance, and inspection procedures.
Education
Aviation Maintenance Technical Engineer - Airframe And Powerplant, Avionics
Aviation Institue of Maintenance
Irving, TX05-2011
General Education Diploma -
Windham School District
Hutchins, TX12-2006
Skills
- Service Titan
- Field Edge
- House Call Pro
- Payzerware
- TEAMS
- Trane Home
- Workforce
- T Sheets
- XOI Vision
- Resideo
- Real Works Labs
- Podium
- Rilla
- Chase Mobile
- Microsoft Outlook
Certification
- EPA, 608 Universal Refrigerant
- TDLR, TX ACR Registered Technician, 64989
- NATE-CHPH, Certified HVAC Professional: HVAC Fundamentals
- OSHA, 10 Hour, Construction Safety and Health, 26005192363
- Trane, Boot Camp-Sales and Service
- Trane, Seeds for Leads-Technician Sales
- Certain Path, AIG, Service Essentials
- Certain Path, AIG, HVAC Selling Tech
- FAA, Part 147, U5DT571K, Airframe and Powerplant
- FCC, 0019716364, Element 1,3,8,9, GMDSS Radio Maintainer with Ship Radar Endorsement
- Texas Driver’s License, Class C
- Barnes Distribution, Bolts and Fasteners-Torque
- Parker, Fluid Connectors, Hose Crimping-Hydraulic
- Michelin, Tire Expert, Level 2
- TABC, 11172392
Permits
- Boom Lift
- Skytrax
- Forklift
- Scissor Lift
- Skid Steer
Timeline
Field Service Technician
Northside Air Conditioning
11.2025 - 07.2026
Field Service Technician
Hutchins Plumbing
08.2024 - 10.2025
Field Service Technician
Xtreme Air Services
06.2018 - 08.2024
Lead Commercial Installer
John Cook & Associates
03.2015 - 06.2018
Final Assembly Technician
Watson Drill Rigs
02.2012 - 03.2015
Aviation Maintenance Technical Engineer - Airframe And Powerplant, Avionics
Aviation Institue of Maintenance
General Education Diploma -
Windham School District