Shane Davidson
Chesapeake,VA
Summary
Proven leader in service management, adept at strategic business planning and conflict resolution, significantly enhancing operational efficiency at Region Rents Sales & Service. Skilled in employee training and customer service, ensuring high team performance and customer satisfaction. Expert in resource allocation and workplace safety, consistently achieving business goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Service Manager/Principal Partner
Region Rents Sales & Service
04.2019 - Current
- Brought a successful repair business, with immediate revenue and 4 full time mechanics.
- Assisted in business planning and start up of Region Rents. Developed and implemented lay out of shop.
- Assisted in fleet planning and purchase.
- Hired, trained and supervised team of service staff members to meet business goals as well as employee retention and performance improvement plans.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Receive and dispatch service calls for rental equipment and customer owned equipment.
- Invoice all customer owned equipment repairs.
- File warranty claims for all equipment.
- Oversee all business matters with two partners.
Owner
OSE Repairs and Maintenance
03.2016 - 04.2019
- Soley responsible for the set up of a mobile service truck and service shop.
- Due to impeccable reputation, built customer base of nearly 200 customers by word of mouth and maintained relationships.
- Built relationships and negotiated pricing with vendors.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Performed hands on troubleshooting and repairs in the shop and in the field.
- Built business to 3 road mechanics and 2 shop mechanics
Service Manager
Area Equipment Rentals And Sales
03.2006 - 03.2016
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Received service calls and dispatched road mechanics
- Filed all warranty claims
- Ensured service intervals and annual inspections were completed within manufacturers recommendation.
Heavy Equipment Mechanic
Hertz Equipment Rental Corporation
03.2001 - 03.2006
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Read and understood technical drawings, schematics, and manuals in order to make accurate repairs.
- Performed routine maintenance and repairs on heavy equipment such as aerial lifts, bulldozers, excavators, and forklifts.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Reassembled and tested equipment after repairs to verify function and performance.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
Heavy Equipment Mechanic
Asphalt Roads and Materials
03.1996 - 03.2001
- Diagnosed and repaired all types of construction equipment
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Fabricated dump truck beds, tailgates, curb molds, buckets etc.
- Repaired fiberglass, repaired body damage, and painted trucks and equipment.
- Performed all aspects of truck repair including engine and transmission rebuilds.
- Performed maintenance and repairs to asphalt plant
Apprentice Mechanic
Rea Construction
04.1994 - 04.1996
- Performed preventative maintenance on all types on construction equipment
- Traveled to job sites to fuel, check fluid levels and grease machines
- Observed senior mechanics completing major repairs.
- Promoted to apprentice mechanic with take home service truck
- Diagnosed and repaired all types of construction equipment
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.1993
Skills
- Conflict Resolution
- Strategic business planning
- Resource Allocation
- Work Planning and Prioritization
- After-sales support
- Employee Training and Development
- Customer Service
- Workplace Safety
- Multiple Priorities Management
- Performance Evaluations
- Service Documentation
- Multitasking and Organization
Timeline
Service Manager/Principal Partner
Region Rents Sales & Service
04.2019 - Current
Owner
OSE Repairs and Maintenance
03.2016 - 04.2019
Service Manager
Area Equipment Rentals And Sales
03.2006 - 03.2016
Heavy Equipment Mechanic
Hertz Equipment Rental Corporation
03.2001 - 03.2006
Heavy Equipment Mechanic
Asphalt Roads and Materials
03.1996 - 03.2001
Apprentice Mechanic
Rea Construction
04.1994 - 04.1996
High School Diploma -
Green Run High School
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