Summary
Overview
Work History
Education
Skills
Timeline
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Shane D'Sena

Shane D'Sena

Mililani Town,HI

Summary

Dedicated Food and Beverage Professional experienced in fast-paced service environments. Delivered exceptional customer service and enhanced guest experiences through strong understanding of menu offerings and food handling protocols. Contributed to operational efficiency and positive dining atmosphere while ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Kanani Ouri
Hale'iwa, HI
02.2026 - Current
  • Moved up quickly to serving position as soon as I turned 18 because managers saw I was ready
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, maintaining high accuracy levels during peak hours.
  • Customers request me on certain nights when they know I am working due to exceptional hospitality and friendliness.

Sales Representative

Rocci Berrini
Minneapolis, MN
06.2026 - 08.2026
  • Completed 2-month sales internship selling affordable trash and recycling service to residents across Minnesota
  • Managed customer inquiries and resolved issues promptly to ensure loyalty.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Busser

Kanani Ouri
Hale'iwa, HI
06.2023 - 02.2026
  • Would multitask to bus tables and run food in one trip outside the kitchen to return for more food running
  • Reset and cleaned tables quickly to prepare for new customers.
  • Trained new bussers on best practices for service and sanitation protocols.
  • Always worked well with others but ever became reliant on them

Education

High School Diploma -

Mililani High School
Mililani Town, HI
05-2026

Skills

  • Physical stamina
  • Guest engagement
  • Menu memorization
  • Food running
  • Food safety practices
  • Sales techniques
  • Physically strong around the workplace
  • Upselling strategies
  • Strong work ethic

Timeline

Sales Representative

Rocci Berrini
06.2026 - 08.2026

Server

Kanani Ouri
02.2026 - Current

Busser

Kanani Ouri
06.2023 - 02.2026

High School Diploma -

Mililani High School