Shane Elam
Lexington,KY
Summary
Accomplished General Manager at Qdoba with a proven track record in operations management and leadership, driving sales growth and fostering high employee satisfaction. Skilled in P&L management and customer service, adept at building strong team dynamics and executing strategic initiatives for sustained business success.
Overview
9
9
years of professional experience
Work History
General Manager
Qdoba
09.2022 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Qdoba
02.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Crew Trainer
Texas Roadhouse
03.2019 - 12.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
Enlisted Soldier
Army National Gaurd
12.2015 - 04.2019
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
Education
Associate of Arts -
Bluegrass Community And Technical College
Lexington, KY12-2021
Skills
- Leadership and team building
- Customer service
- Employee training
- Military discipline
- Cash handling
- Attention to detail
- Operations management
- Decision-making
- Servsafe
- Training and coaching
- Recruiting and interviewing
- P&L management
- Workplace safety compliance
Timeline
General Manager
Qdoba
09.2022 - 01.2025
Assistant Manager
Qdoba
02.2022 - 09.2022
Crew Trainer
Texas Roadhouse
03.2019 - 12.2019
Enlisted Soldier
Army National Gaurd
12.2015 - 04.2019
Associate of Arts -
Bluegrass Community And Technical College
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