Shane Erbst
Los Gatos,CA
Summary
Highly competitive and motivated student pursuing a Business Finance degree with a minor in Entrepreneurship at the Follow College of Business at San Diego State University. Driven professional with a track record of enhancing customer satisfaction at La Rinconada Country Club and expanding client bases at SPJ GTM. Demonstrates exceptional leadership and social media marketing skills, adept at networking and problem-solving to achieve results. Excelled in roles requiring attention to detail, initiative, and a competition. Focused on progressing everyday and exceeding goals through a positive and determined attitude.
Overview
3
3
years of professional experience
Work History
Outside Services
La Rinconada Country Club
02.2023 - 08.2024
- Enhanced customer satisfaction by providing timely and efficient services to golf course / club members.
- Provided exceptional customer service through friendly interactions and active listening to address member needs effectively.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Maintained open communication with pro shop staff to address any concerns or special requests from members promptly.
- Prioritized safety by enforcing club policies regarding cart usage, dress code, and proper conduct on the premises.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Trained new staff on best practices for customer service, resulting in improved team performance.
Business Development Representative
SPJ GTM
05.2021 - 08.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- CRM systems used: HubSpot
- Managed social platforms to expand company reach (events, trade shows, webinars...)
Education
Bachelor of Science - Business - Finance
San Diego State University
San Diego, CA05.2027
High School Diploma -
Los Gatos High School
Los Gatos, CA05.2023
Skills
- Professionalism and Work Ethic
- Initiative and Self-Motivation
- Attention to Detail / Organization
- Competitive mentality
- Social Media Marketing
- Networking
- Problem-Solving
- Effective Communication
- Team Collaboration
- Leadership
Affiliations
- Pause For Coz Scholarship Foundation - Santa Clara University
Timeline
Outside Services
La Rinconada Country Club
02.2023 - 08.2024
Business Development Representative
SPJ GTM
05.2021 - 08.2023
Bachelor of Science - Business - Finance
San Diego State University
High School Diploma -
Los Gatos High School
Similar Profiles
Max HandkammerMax Handkammer
Outside Staff Services at La Rinconada Country ClubOutside Staff Services at La Rinconada Country Club
Cade WhitsonCade Whitson
Manager at Shadow Brook Swim ClubManager at Shadow Brook Swim Club
Nicholas GulesserianNicholas Gulesserian
Golf Service Attendant at La RinconadaGolf Service Attendant at La Rinconada