Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Estes

Flagstaff,AZ

Summary

Dynamic professional with a proven track record at Flagstaff Athletic Club, excelling in workload prioritization and effective communication. Successfully reduced employee turnover by fostering a supportive environment and implementing tailored policies. Skilled in health and safety practices, ensuring a cohesive team focused on growth and performance excellence.

Overview

13
13
years of professional experience

Work History

Graveyard Supervisor

Flagstaff Athletic Club
03.2018 - 09.2024
  • Reduced employee turnover with effective communication, training, and support for graveyard shift staff.
  • Assisted in the development of policies and procedures specifically tailored to meet the unique challenges faced by graveyard shift employees, fostering a more cohesive work environment.
  • Maintained accurate documentation of employee attendance, performance evaluations, and incident reports during the graveyard shift.
  • Monitored employee performance regularly, identifying areas for growth opportunities through coaching or additional training.

Team Leader Manager

Jack in the Box
03.2015 - 10.2019
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Assistant Manager

IHOP
11.2017 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Line Cook

Galaxy Diner
05.2016 - 08.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Courtesy Clerk

Safeway
10.2011 - 07.2014
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

GED -

College America
399 S. Malpalis Ln @nd Floor, Flagstaff AZ, 86001
03-2017

Skills

  • Workload prioritization
  • Health and safety
  • Grounds maintenance
  • Task delegation

Timeline

Graveyard Supervisor

Flagstaff Athletic Club
03.2018 - 09.2024

Assistant Manager

IHOP
11.2017 - 02.2019

Line Cook

Galaxy Diner
05.2016 - 08.2017

Team Leader Manager

Jack in the Box
03.2015 - 10.2019

Courtesy Clerk

Safeway
10.2011 - 07.2014

GED -

College America
Shane Estes