Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Assistant General ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Broadview Heights, OHCleveland, OH
Open to relocation: No
Open To Work
Shane Frownfelter
Broadview Heights,OH
Work Preference
Summary
Dynamic customer-oriented General Manager focused on delivering exceptional customer experiences to drive growth. Successful at motivating, training and developing team members to drive profitability in highly a highly competitive environment. Coordinates resources to meet expected business and customer demands.
Overview
21
21
years of professional experience
Work History
General Manager
Courtyard Cleveland Independence
Independence, OH
02.2024 - Current
- Responsible for leading 40+ team members in all Room, Food and Beverage, Sales and maintenance operations for a 154 Room hotel which produces $5.2 million in annual Revenue.
- Increased RevPar from $78.30 in 2023 to $84.20 in 2025 by driving an ADR increase of over $12.00 while maintaining 60% occupancy or higher.
- Increased Guest Intent to Recommend scores by 3.5%, cleanliness scores by 1.2% and Food and Beverage scores by 5% in a hotel that had its last renovation in 2012.
- Work closely with Area Director and Ownership to review sales strategies, P&L, Revenue Management, Capital Expenditure Projects and Budgeting/Forecasting.
- Monitor employee abilities and review staffing to meet a fluctuating budget resulting in Total Productivity reduction by 5% in 2025.
General Manager
Doubletree by Hilton
Independence, OH
08.2023 - 02.2024
- $8 Million in Revenue full-service hotel, with 9,000 sq. ft of meeting space.
- Directed a team of over 75 associates, 8 managers, and the Director of Sales.
- Improved QA audit from 52% to 64% with a cleanliness score of 97%.
- Enhanced hotel conditions and guest satisfaction, achieving minimum 50% flow through.
- Weekly labor, Guest Satisfaction, P&L, Forecasting reporting to ownership.
- Collaborated with department heads to control labor and supply costs.
General Manager
Residence Inn Cleveland Independence
Independence, OH
09.2022 - 08.2023
- Oversee $4.5 Million in revenue for a 118 Suite extended stay property.
- Focused on driving GOP and EBITDA results through effective labor and cost management, achieving an ADR above $135 YTD.
- Improved overall guest satisfaction scores by 13.7% YOY and improved Brand standard audit score from 77% in 2022 to 91% in 2023.
- Led team of 35+ members, including managers and supervisors, to optimize hotel operations and enhance service delivery.
- Report weekly to ownership on P&L results, budgeting, Capex and forecasting for the year.
- Collaborated with onsite sales manager to identify and secure new group and transient business opportunities.
General Manager
Courtyard Cleveland Independence
Independence, OH
08.2017 - 09.2022
Assistant General Manager
Courtyard Cleveland University Circle
Cleveland, OH
09.2015 - 08.2017
Assistant General Manager
Residence Inn Cleveland-Beachwood
Beachwood, OH
07.2014 - 09.2015
Operations Manager
Courtyard by Marriott
Independence, OH
11.2010 - 07.2014
Operations Manager
SpringHill Suites Atlanta-Buckhead
Atlanta, GA
10.2008 - 09.2009
Housekeeping Manager
Cleveland Marriott Downtown
Cleveland, OH
06.2006 - 10.2008
International Intern
J.W. Marriott Seoul
Seoul, Korea
09.2005 - 12.2005
- Completed an 11-week rotational program to gain diverse experience in concierge, executive lounge, front desk, at your service, and marketing and sales.
- Assisted in daily front desk operations and guest check-in processes.
- Coordinated with housekeeping to ensure room readiness and cleanliness standards.
- Supported event planning by organizing logistics for meetings and conferences.
Education
Bachelor of Science - Hotel, Restaurant And Institutional Management
Kansas State University
Manhattan05-2006
Skills
- Revenue management and budgeting
- Team leadership and staff development
- Customer relationship management
- Data analysis and problem solving
- Effective communication skills
- Critical thinking and adaptability
- Time management strategies
- Account management and sales
- Process improvements and total quality management
- Profit and loss accountability
- Safety assurance
Timeline
General Manager
Courtyard Cleveland Independence
02.2024 - Current
General Manager
Doubletree by Hilton
08.2023 - 02.2024
General Manager
Residence Inn Cleveland Independence
09.2022 - 08.2023
General Manager
Courtyard Cleveland Independence
08.2017 - 09.2022
Assistant General Manager
Courtyard Cleveland University Circle
09.2015 - 08.2017
Assistant General Manager
Residence Inn Cleveland-Beachwood
07.2014 - 09.2015
Operations Manager
Courtyard by Marriott
11.2010 - 07.2014
Operations Manager
SpringHill Suites Atlanta-Buckhead
10.2008 - 09.2009
Housekeeping Manager
Cleveland Marriott Downtown
06.2006 - 10.2008
International Intern
J.W. Marriott Seoul
09.2005 - 12.2005
Bachelor of Science - Hotel, Restaurant And Institutional Management
Kansas State University