Shane Gallagher
Philadelphia,PA
Summary
Excellent customer service skills Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
Work History
Bartender
Tabu
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Craft Hall
05.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sever
FARMiCiA
06.2019 - 03.2020
- Helped patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stayed updated on current menu choices, specialties and menu deviations
- Responded to additional patron requirements by inquiring of needs; observing dining process
- Obtained revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contributed to team effort by accomplishing related results as needed
- Assisted with special events as needed
- Promptly addressed customer service issues.
Patient Advocate/Accounts Receivable Specialist
Smile Team
10.2018 - 02.2020
- Performed targeted collections on past due accounts aged over 90 days
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
- Established QuickBooks accounting system to reflect accurate financial records
- Completed and mailed bills, contracts, policies, invoices and checks.
Bartender
Porta
01.2018 - 10.2018
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Developed new signature cocktails to support bar marketing brand and increase profits.
Document Processing Specialist
Ditech Mortgage Corp.
06.2014 - 06.2016
- Communicated with clients to review contracts, answer questions and determine special circumstances
- Worked with internal staff to process documents and sent for closing
- Reviewed and approved all client contracts prior to submission
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
Education
Some College (No Degree) - Business Administration
Kutztown University of Pennsylvania
Kutztown, PASkills
- Customer Service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Clear and effective communication
Timeline
Bartender
Tabu
03.2022 - Current
Bartender
Craft Hall
05.2021 - 03.2022
Sever
FARMiCiA
06.2019 - 03.2020
Patient Advocate/Accounts Receivable Specialist
Smile Team
10.2018 - 02.2020
Bartender
Porta
01.2018 - 10.2018
Document Processing Specialist
Ditech Mortgage Corp.
06.2014 - 06.2016
Some College (No Degree) - Business Administration
Kutztown University of Pennsylvania