Shane Gebnar
Livonia,MI
Summary
Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths.
Overview
2
2
years of professional experience
Work History
Front End Manager
Westborn Market
02.2024 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front End Head Cashier
Westborn Market
06.2023 - 02.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Front End Cashier
Westborn Market
12.2021 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
High School Diploma -
Adlai E. Stevenson High School
Livonia Michigan06.2023
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
- Performance Improvements
- Listening Skills
- Cash Handling
- Training and mentoring
- Cash Register Operation
- Staff Management
- Team Supervision
- Strategic Planning
- Conflict Management
- Effective Planning
Timeline
Front End Manager
Westborn Market
02.2024 - Current
Front End Head Cashier
Westborn Market
06.2023 - 02.2024
Front End Cashier
Westborn Market
12.2021 - 06.2023
High School Diploma -
Adlai E. Stevenson High School
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